Senior Solutions Engineer

SENIOR SOLUTIONS ENGINEER — EMEA

At Phrase, we help open the door to global business by providing the world's leading Language Intelligence Platform.

The Phrase Platform combines AI, agentic orchestration, and a headless, API-first architecture in one composable system. Beyond translation, it orchestrates and adapts content to culture, audience, channel, brand voice, and intended outcome in any language, for every audience. It applies the context that makes content perform in every market: quality standards, glossaries, prior translations, and cultural nuance. Every team, in every region, can ship content that is on-brand, on-point, and ready for any audience.

Phrase gives enterprises the intelligence to automate workflows, the freedom to connect their own tools and engines, and the control to govern global content at scale.

With a global team based in our offices, and remote colleagues across Europe, the UK, the US, and the APAC region, Phrase offers an international environment built on collaboration, innovation, and shared purpose.

This is a senior individual contributor role, reporting to the VP of Solutions Engineering. You will be working hand in hand with Enterprise AEs across EMEA, running discovery, building the business case and delivering demos and Proof of Value workshops that actually connect to what's keeping a customer's business up at night.

We're building an AI-first pre-sales organisation where continuous improvement is part of everyone's role. You'll be encouraged to challenge how things are done, use AI and automation to remove repetitive work and help create smarter ways of working for the whole team. If your instinct is to ask "there must be a better way" and then go and build it, you'll thrive here.

What you'll be doing

• Run technical discovery across a portfolio of EMEA enterprise opportunities and find the business impact that sits beyond the localization workflow
• Build demos tailored to the prospect, their industry and the people in the room, not a generic script
• Translate what the platform does into outcomes a VP or C-level buyer actually cares about
• Partner with AEs on deal strategy, RFP/RFI responses and competitive positioning
• Own POCs and POVs end to end: scope them properly, run them and prove the value, not just the functionality
• Continuously improve how we work by using AI, automation and new technologies to remove repetitive tasks and create better ways of working.
• Challenge existing processes, experiment with new ideas and help shape the tools and practices the whole team uses.
• Feed competitive intel and win/loss insight back to Product and Sales leadership.
• Work closely with our Product team to influence and set the direction of the platform
• Be in front of customers and represent Phrase at events across EMEA
• Share what you know. We run an SE culture where the ability to work as a team and support others is a requirement
• Help mentor other SEs and the rest of the GTM team as we grow the enterprise motion

What you'll need

• Solid experience (at least 5 years) in pre-sales, solutions engineering or solutions consulting, ideally in language, localization or content tech
• A real understanding of how localization teams operate, what pressure they're under commercially and who signs off the budget
• The range to run a discovery call with a CMO as comfortably as with a localization lead
• Good commercial instinct. Reading the room, adapting your message and knowing when to push and when to sit back
• Experience selling into or supporting enterprise accounts in EMEA. APAC exposure is a bonus, not a requirement
• The ability to use AI tools extensively, as part of how you work, not just to chat
• Fluent German strongly preferred, other European languages welcome
• A team-first mindset. We operate a team culture that is incredibly open and supportive. There are no individual heroes here.
• Time at an LSP, localization tech vendor or enterprise software company in a commercial-facing role is a plus
• CS or implementation background with strong commercial exposure also considered

What you'll get:

• Work at a successful and growing global SaaS company
• Be part of an international team in Europe, APAC and the Americas
• Expert colleagues in their field who are determined to build the best localization platform in the market, creating a world where language never limits opportunity
• An agile work environment, where it is encouraged to take smart risks
• Take part in a culture full of trust, support and loyalty, where respectful and open feedback is valued and diversity is fully embraced
• A positive, open-minded, and innovative atmosphere
• Support in your professional development and personal career goals

What's on top:

• 4 Company holidays additional to your regular holidays (1 day per quarter where the entire company is off to celebrate our achievements).
• In addition, the company also provides employees with a Christmas break to allow you to spend time with family and friends without use of your vacation allocation.
• Your birthday is off because it is important to celebrate you as well.
• 2 Giveback days where you can support the local community, volunteer, and/or participate in charity events and activities.
• Professional and extensive onboarding.
• Enterprise Claude Licence
• Additional local benefits depending on the entity in which you are hired, just ask your Talent Acquisition Partner
• Uncapped performance bonus based on a percentage of revenue closed with individual and team components

Phrase is committed to ensuring equal pay for equal work and work of equal value between women and men. Our aim is that our workforce will be truly representative of all sections of society and that each worker feels respected and able to give their best. The job requirements and salary range for this job have been established through a gender-neutral job evaluation and classification process. This process objectively assesses the skills, responsibility, effort and working conditions required for each job. This systematic approach ensures fair pay regardless of who performs the work. We welcome applications from all qualified candidates regardless of their sex, race or ethnicity, disability, religion/belief, sexual orientation, gender identity or age. We value and welcome different perspectives, experiences and backgrounds as we believe that these differences make our team even stronger on our mission of opening the door to global business by giving everybody access to the content they need in the language they speak.