Senior Solutions Architect

About Upsun (formerly Platform.sh) Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure. We give you your time back. You get: Predictable performance, even at scale Secure, compliant environments by default Real-time observability and profiling built in Cloning, configuration, and provisioning in seconds AI-ready features that plug directly into your stack The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation. Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work. Our values: 🌿 We make a positive impact. ✨ We aim for the stars. 💚 We care for each other. Impact of a Senior Solutions Architect As a Senior Solutions Architect, AI- Native SDLC, you will make Upsun Dispatch real inside our most important customers. AI helped engineers ship more code — it didn't help teams ship more product. Upsun Dispatch closes that gap, built on the idea that the workflow is the primitive, not the agent. Your job is to understand how customers ship today, design workflows and architecture that fit their environment rather than an idealized one, and prove it with working implementations. You own the technical relationship across the full arc, before signature and after it. The model isn't the hard part, and neither is our platform — the hard part is the customer's reality: their branching strategy, their review culture, their security reviewers, the twelve-year-old monolith nobody wants to touch, and the unwritten rules about who is allowed to approve what. A generic platform doesn't survive contact with that. You understand it deeply enough to design something that fits, and you're technical enough to prove it rather than describe it. This is a founding role in a young product line. The architecture you design in one account becomes the pattern we ship to every account. Early on, you'll be close to the first deployments, because that's where the learning is; as our delivery capability builds out, your weight shifts further toward the front of the cycle and toward the patterns that let others deploy. What to expect Win the Technical Decision: Own the technical relationship on your opportunities — discovery, architecture and security review, proofs of value, and the conversation where an engineering leader decides whether to trust us. Grow the Accounts You Own: Expand from the first workflow to the second and third, inside both new logos and our existing customer base. Build the First Working Version: Build workflows, custom steps, and integrations yourself against each customer's GitHub or GitLab, Jira or Linear, Slack, and existing CI. Drive the Market Feedback Loop: Be the shortest path between a customer's problem and our roadmap — translating customer signal into structured input for product and engineering. Make the Next Deployment Cheaper: Capture each deployment as a reusable pattern — a reference architecture, a workflow template, a documented approach that partners and other architects can run without you. Technical Leadership: Handle security questionnaires, architecture reviews, compliance questions, and RFP inputs; deliver technical workshops and executive briefings tailored to the audience in the room. What you bring Foundational Solutions Architecture: 7+ years in technical roles, with substantial time in customer-facing architecture — solutions architecture, principal or lead pre-sales engineering, technical consulting, professional services, or founding engineer work with design partners. Hands-on Technical Depth: You still code every now and then. You can be dropped into an unfamiliar codebase and CI setup and be useful within a few days, building your own proofs. Comfortable in at least one ecosystem our customers live in: PHP and Symfony, JavaScript and TypeScript, Python, or Go. Modern SDLC Fluency: Real fluency in Git workflows, CI/CD, testing strategy, code review practice, release management, and how all of it breaks at scale. Cloud & Infrastructure Competence: Containers, environments, secrets handling, cloud primitives, and the realities of running things in production. AI-Native Expertise: You've built with agents, not just used them — multi-step agentic workflows, tool and MCP integration, context engineering, evaluating and steering model output, cost and latency tradeoffs. Working understanding of governance, audit, and cost control in agentic systems. Value Selling Fundamentals: Strong ability to anchor technical conversations in business outcomes, and to tell an engineering leader what works, what doesn't, and where the field is going — without selling. Executive Presence: You're good in the room — able to sit with a VP of Engineering, a security reviewer, and a finance stakeholder, hold all three concerns, and tell a customer "that won't work" while keeping the relationship. Strong Written Communication: Architecture documents, runbooks, and briefs that change decisions — what you write travels further than what you say. Comfort with Ambiguity: The product is young and the category is being written now. You'll build the first version of things and revise them, working across time zones where needed (our product/engineering teams and many customers are in Europe). Where we hire At Upsun, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in Canada or the US . Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these countries. How we hire We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance. You can expect 4 video interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment. 45 Minutes with Talent Acquisition 60 Minutes with Hiring Manager (Sr. Director, Customer Solutions) 60 Minutes with Team (Field CTO) 60 Minutes with Executive (CRO) All roles require background checks. What we offer 💡 A product you can believe in - Join us in transforming how businesses build and manage web applications, driven making a positive impact as a proud B Corp . 🏆 An Award-Winning Workplace - We’ve been recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women. 🗣️ A culture that values your voice - Join a flexible, open, and inclusive work environment where your voice is encouraged, and your ideas shape our growth and evolution. 🌎 A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives 🎉 Benefits and perks - Make the most of what matters to you 🏝 Flexible PTO 🩺 Comprehensive healthcare coverage (UK, Canada, France, Spain, USA) 📈 Company stock options 🧠 Professional development budget 💻 Office equipment budget 💆‍♀️ Wellness budget 🧳 Annual team gatherings 🛜 Internet reimbursement 👶 Inclusive parental leave ✈️ Remote work travel program You belong here At Upsun, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace where everyone can thrive. We embrace and value different perspectives, backgrounds, and experiences, because they make us stronger as a team. Whoever you are, wherever you're from, and whatever path you've taken, you are welcome here. We encourage you to bring your whole self to work, connect with others, and share your passion. If you need accommodations at any stage of our hiring process, please let us know. We're here to ensure an accessible and comfortable experience for you.