Senior Project Manager

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. Senior Project Manager Career Edge is a fully integrated career readiness and case management software system supporting workforce and education entities. Our goal is simple and relentless: sustained employment for career seekers, real results for employers, and stronger communities. We sell and implement enterprise software to state agencies and large workforce systems, and we are judged on whether those implementations land. The mission is why we do it; delivery is what earns us the right to keep doing it. TITLE: Senior Project Manager REPORTS TO: VP of Project Management Office LOCATION: Remote EMPLOYMENT TYPE: Full-Time, Exempt Employee Enterprise workforce systems have run on the same software and the same delivery playbook for decades. We're replacing both - one state, one agency, one implementation at a time. As a Senior Project Manager, you're where that promise gets kept. You lead complex, enterprise-level client implementations and internal initiatives from concept through go-live, and you own whether they land. Here's the part most job descriptions won't tell you. We need someone who loves process enough to hold a cross-functional team accountable to it, and who can build a new one where none exists yet. Most people have one of those instincts. We need both, in one person, and we screen hard for it. The role is new - created by bigger contracts and more concurrent implementations than our current team can carry, not by a vacancy. Practically, that means some of the scaffolding you'd expect at a mature PMO isn't built yet, and building it is part of the job. If you've only ever delivered inside an established PMO - governance handed to you, a template for every artifact, someone senior who owns the escalation - that gap will feel like work rather than opportunity, and we'd rather you know that now. The Shape of the Job Portfolio size depends on what we win: one large statewide implementation as your whole world, or two to three concurrent mid-size engagements. Implementations run several months, typically more than a year. The structure is matrixed. You have no direct reports, but you direct the Business Analysts, Solutions Architects, and Engineering Leads on your engagements, and mentor the PMs assisting you. On the client side you're the primary point of contact for agency program leadership and their executive sponsors. What You'll Own Delivery, end to end. Own enterprise-level client implementations from discovery through go-live - on scope, on time, and at a quality bar you set and defend. When delivery is humming, it's because you built the plan; when something's stuck, you're already in the room clearing it. The client relationship. Be the strategic point of contact across the project lifecycle. Build executive-level trust, run discovery and alignment sessions that pin down scope, business outcomes, success metrics, and risk - and keep senior stakeholders aligned when their priorities collide. The translation layer. Turn business objectives into delivery roadmaps, milestones, and measurable outcomes the internal team can actually execute against. Guide the hard trade-off calls on timelines, resourcing, and long-term scalability. Cross-functional execution. Direct the work across Project Managers, Business Analysts, Solutions Architects, and Engineering Leads. You lead the high-level conversations on data migration readiness, timeline impacts, and cross-team dependencies without getting pulled into the technical execution yourself. Risk, before it's a fire. Spot delivery risk early, build the mitigation, and make the call, handling routine turbulence yourself without reflexively escalating and raising the flag loudly when the work genuinely needs it. Readiness and adoption. Guide UAT planning from a business-readiness lens, and shape rollout plans, client training strategies, and the long-game adoption success that turns a go-live into a lasting win. Why This Role Real ownership and real impact: your outcomes directly move client satisfaction, our credibility, and long-term account growth. Small enough that you work shoulder-to-shoulder with the executive team and your judgment visibly changes the company. And small enough that the delivery infrastructure is still being built. If getting to shape it reads as the best part of the job rather than a caveat, you'll fit here - we work hard, we win together, and it's genuinely fun. Who You Are A process builder and a process breaker. You hold teams accountable to the plan because you know that's what protects the client. You have the judgment to see when a process is getting in the way of the outcome - and the nerve to redesign it without blowing up everything that already works. Calm in ambiguity, sharp in structure. You bring a steady, confident presence to a room full of competing priorities, and you're energized - not rattled - when the path isn't drawn yet. You create the structure others navigate by - and you're the steadiest person on the call when a go-live date is slipping and the client's leadership is listening. A relationship-builder unafraid of the direct conversation. When priorities collide, you have the candid talk that gets everyone aligned and leaves the partnership stronger. You know how to protect the work without damaging the relationship. A decisive operator. You make independent calls on project direction, scope trade-offs, and escalation thresholds with real autonomy, weighing client objectives against delivery constraints and choosing the path that wins long-term. You have a track record of consequential calls you made without asking permission and can still defend today. How We Work High trust, high accountability. Escalation is a judgment call you make, not a process you follow - we trust you to know the difference and back you when you use it. We don't do things the way they've always been done. And we're not interested in starting now. Customer obsession: we exist to create raving fans. Action over perfection - internally. The 70% plan this week beats the 90% plan next month. But most of our clients are state agencies expecting formal, stage-gated waterfall delivery, and we negotiate as much agility into each contract as that client will take, so no two look alike. Part of the job is reading which one you're on: run the cadence the contract actually bought, hold its deliverables, dates, and artifact standards exactly as written, and find the speed inside the process rather than around it. What We're Looking For Bachelor's degree or equivalent experience. PMP certification. Substantial experience leading enterprise SaaS implementations, digital transformation, or large-scale technology deployments for external clients - not internal programs. This is the one we hold firm on. Workforce development knowledge is a welcome bonus and we'll happily bring you up to speed on the mission - but we're hiring for software delivery, and that experience needs to be there on day one. Ability to collaborate with and influence C-level and executive stakeholders. Strong skills in risk management, scope control, financial oversight, and strategic project planning. Proven leadership and mentorship of project teams or junior PMs. Experience delivering where the delivery infrastructure didn't exist yet - you've written the playbook, not just followed one. About Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors: Named by Inc. Magazine as one of America's 500 fastest growing privately held companies Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information: Identifying information , such as your full name, gender, date of birth, and signature; Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers , such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information , such as banking details, tax information, payroll information, and withholdings; Health and Safety information , such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information , such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information , such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data , such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location. The Company collects Personal Information to use or disclose as appropriate to: (1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.