Senior Product Operations Manager II - Platform

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Platform Vertical Overview Deel is looking for a Senior Product Operations Manager to own the operations, planning, and cross-functional alignment for platform frameworks that power multiple product teams across our organization. You'll be the central connector between product, engineering, and internal stakeholders, managing a framework that's used by teams across Deel. This role requires excellence in communication, project management, and driving execution across organizational boundaries. About the Role In this role, you'll own the operational side of a critical platform framework used across Deel. You'll manage requests from internal teams who want to integrate the framework, coordinate with product and engineering on timeline commitments, and ensure smooth execution. You'll work across 2–3 product teams, serving as both an accountability partner and a bridge between multiple stakeholder groups. This is a high-impact position that sits at the intersection of product, engineering, and operations. You'll be the person other teams turn to for clarity, coordination, and forward momentum. Key Responsibilities Framework ownership & alignment Own the operational health of platform frameworks. Manage communication with internal teams who report issues or want to integrate new features. Coordinate between stakeholder groups to ensure everyone's priorities are understood and addressed. Project & initiative ownership Own projects end-to-end. Drive execution across product, engineering, and operations teams. Follow up on commitments, chase dependencies, and keep initiatives moving forward. This requires strong project management skills and the ability to push without being pushy. Cross-org communication & planning Plan quarterly cycles and roadmaps across multiple teams. Synthesize requests from different stakeholders and create clear, actionable direction. Balance competing priorities and ensure everyone understands the plan and their role in it. System thinking & automation Build systems to scale your impact. Create documentation, automations, and processes that reduce manual work and let you handle high volumes of questions efficiently. Think about how to answer recurring questions at scale rather than one-off. Driving action & accountability Get commitments from other teams. Own follow-ups and make sure due dates stick. Be the person who ensures work gets done across organizational lines. What We're Looking For Communication & alignment skills You're an exceptional communicator who can synthesize complex information and distill it into clear, concise direction. You can influence without authority and build alignment across teams. Ownership mentality You own what you touch. When you commit to something, it happens. You're proactive, you follow up, and you don't let things slip. Planning & project management You're excellent at planning, breaking down large initiatives into manageable pieces, and managing timelines. You anticipate blockers and plan accordingly. Business acumen & analytical thinking You understand how business metrics drive decisions. You're analytical and data-informed. You can sit at the table with stakeholders and contribute to strategic conversations about what to prioritize. System thinking & automation mindset You think about how to build systems and processes that reduce toil. You're comfortable with AI and automation concepts and want to leverage them to scale your impact. Cross-org influence You can drive initiatives and hold teams accountable without being their direct manager. You're skilled at navigating complex stakeholder relationships. Experience & Background 5+ years in product operations, product management, or a similar operations-heavy role Proven success managing cross-functional initiatives or acting as a connector between multiple teams Experience working in platform, infrastructure, or internal tooling (beneficial but not required) Strong communication skills and comfort with ambiguity Experience with project management and planning cycles Familiarity with automation, documentation, and system thinking approaches Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it. Some things you'll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page. Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ( recruiting@deel.com ) and a team member will be in touch to ensure your equal participation. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy. For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT