Senior Product Operations Manager, Global Payroll

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Senior Product Operations Manager, Global Payroll About the role Global Payroll operates at a critical inflection: between product strategy, go-to-market execution, and operational reality. It's one of Deel's highest-leverage functions, touching sales, support, and customers across 150+ countries. We're hiring a Senior POM to own the feedback loop. You'll be the connective tissue between customer-facing teams and product, synthesizing raw, often contradictory feedback into clear signals that matter. You'll move fast in ambiguity, handle operational load (automation, third-party integrations, config work), and know exactly which decisions you own versus which you escalate. You'll work across a geographic region (EMEA or APAC) with timezone coverage that lets you focus sustainably. No weekly standups on what you're doing. No handholding. Just real autonomy and access to smart people when you need context. What you'll do Own the customer-feedback-to-product loop. You're the wedge between sales, support, and product. You synthesize messy feedback, figure out what's a real gap versus noise, and feed clear signals to PMs. You close the loop by making sure what ships actually lands with the teams that sell it. Move from ambiguity to clarity. You navigate across teams with different priorities, hold detail, ask clarifying questions, and come back with a crisp answer. You don't let vague requests stay vague. Handle operational work with judgment and automation. Payroll generates constant operational load. You'll use AI (Akai, Claude) to automate parts of it, but you'll know when to step in and apply judgment. You understand our product deeply enough to distinguish between a product gap, a documentation issue, and a third-party limitation. Own your regional perspective. Different geographies have different customer bases, regulatory regimes, and payroll complexity. You'll know your region's landscape and surface patterns that matter to product and exec leadership. Maintain discipline without being micromanaged. You'll have clarity on decision rights. Reversible decisions, you own. High-stakes decisions, you escalate. You won't need to check in before moving. You'll have real people available when you need context—just not surveillance. What we're looking for 5+ years in product operations, customer success ops, or feedback-to-product workflows. You've synthesized messy input into clear product signals. You've stood between teams with conflicting priorities and made it work. Resourcefulness as a north star trait. You see a blocker and you go solve it. Not by delegating, not by asking permission. You figure out who has what you need and you get it done. You're comfortable taking a customer problem, talking to multiple teams, and coming back with a path forward. Self-directed decision-making with clarity on scope. You thrive with autonomy. You don't need to be told what to do. You dig, you validate, and you come back with a point of view. You make calls with incomplete information and learn from them. Deep product knowledge. Not PM expertise, but enough to answer feature questions accurately. You know what's possible and what's not, and why. When an edge case surfaces, you can triangulate the answer. Data fluency. You pull your own analysis. You don't wait for someone else to tell you what the data says. You're comfortable with SQL, spreadsheets, and analytics platforms. Sustained pressure tolerance. This role lives in real time. You handle daily operational load without losing sight of patterns. You're impatient with process and you bias toward action, but you don't confuse motion with progress. Nice-to-have Payroll operations or finance ops background. Experience in operationally complex, customer-facing environments. Role expectations You self-direct like a founder. You move with sustained focus. You navigate ambiguity without getting lost. You back your thinking with data. You communicate with clarity and you're impatient with vagueness. You operate across geographies and bring regional context to global conversations. Reporting: Senior leader in Global Payroll org. Team context: Embedded in a global payroll team, working alongside other operations leaders and product managers. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it. Some things you'll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page. Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ( recruiting@deel.com ) and a team member will be in touch to ensure your equal participation. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. 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