Senior Product Manager - Vault CRM - Service Center
- Role
- Product
- Experience
- Senior
- Employment
- Full-time
- Company size
- Enterprise
Open to US only. Set where you work from to check your eligibility.
No BS summary
Senior product manager for Vault CRM Service Center. Needs product leadership experience building service/contact-center solutions (telephony/CCaaS, omnichannel engagement) for enterprise/SaaS; life-sciences domain helpful. Remote within US (Work Anywhere / #LI-RemoteUS) with role tied to global Vault CRM platform.
Core skills
Required skills
Optional skills
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role As a Senior Product Manager for Vault CRM Service Center, you will be the primary architect of the global service and contact center vision within our broader Vault CRM ecosystem. You will collaborate with the wider Vault CRM PM team to ensure the core platform (AI agents, Engagement Channels like telephony/CCaaS, Email, WhatsApp, SMS, and more) evolves to meet the unique, complex requirements of service and contact center users. You will act as the subject matter expert and advocate, driving a dedicated roadmap to develop a world class solution. In this role, you will have the opportunity to work with a team of life sciences industry and technology A-players, who, together, are bringing the next generation of commercial solutions to the life sciences industry.
What you'll do
- Be the primary architect of the global service and contact center vision within the Vault CRM ecosystem.
- Collaborate with the wider Vault CRM PM team to evolve the core platform (AI agents, Engagement Channels like telephony/CCaaS, Email, WhatsApp, SMS).
- Act as subject matter expert and advocate for service and contact center users.
- Drive a dedicated roadmap to develop a world-class solution.
- Work with a team of life sciences industry and technology A-players to deliver next-generation commercial solutions.
What they require
- Senior product management experience (senior level implied by title).
- Experience with service and contact center requirements, including telephony/CCaaS and omnichannel engagement.
- Product leadership in enterprise SaaS products.
- Ability to collaborate across product teams and advocate for users.
Benefits
- Work Anywhere policy (flexibility to work from home or in the office).
- Equal opportunity employer and accommodation for applicants with disabilities (contact: talent_accommodations@veeva.com).
Veeva Systems is building the industry cloud for Life Sciences to help companies work in a more efficient and connected way. Veeva Business Consulting focuses on making the life sciences industry more efficient and effective through software, data, and consulting working together.
What people say about this company
3.5/ 5
- Employees appreciate the company's focus on the life sciences industry and its mission.
- Many reviews mention a collaborative and supportive work culture.
- Some employees report issues with management and communication.