Senior Product Manager (Shopify)

Position Overview: Our client is seeking an exceptional, highly autonomous, and forward-thinking Senior Product Manager to own the evolution of our client's platform. The product management is not an exercise in writing passive documentation or sitting in endless alignment meetings. This is a high-impact, hands-on delivery and execution role that requires a deep understanding of how physical goods move across borders and how e-commerce software coordinates that flow. You will act as the bridge between our client's merchants’ real-world logistics challenges and elite, high-velocity engineering team (who leverage advanced AI tools like Claude Code to ship software at breakneck speed). Beyond strategic mapping, you will roll up your sleeves to manage day-to-day sprint priorities, groom Jira tickets, run rigorous QA and UAT, and act as a hands-on project manager to support seamless merchant onboarding. You must understand the Shopify app ecosystem inside out, know how a warehouse operates, and be genuinely fascinated by how cutting-edge AI developments (such as LLMs and agentic classification) can be productised to eliminate those bottle necks usually experienced by cross border eCommerce brands. If you carry an absolute ownership mindset, love solving highly complex operational puzzles, and thrive in a fast-paced environment with a bias for immediate execution, this is your next role. Key Responsibilities:  Jira Ticket Creation & Backlog Ownership: Translate high-level product strategy, merchant requirements, and operational flows into crystal-clear, highly detailed Jira tickets with crisp acceptance criteria, ensuring the backlog remains meticulously groomed, structured, and ready for development.  Daily Prioritisation & Ticket Fulfilment: Run rigorous daily prioritisation and actively manage sprint execution to drive ticket fulfilment. Collaborate closely with the engineering team to maintain focus, minimise disruptive context-switching, and resolve technical blockers immediately so developers can execute at maximum velocity.  End-to-End Product Ownership: Own the roadmap, scoping, and successful delivery of core modules.  AI-First Product Innovation: Proactively research and implement cutting-edge AI developments to turn manual e-commerce logistics processes into automated, self-optimising workflows.  Hands-on QA & User Acceptance Testing (UAT): Personally lead and execute rigorous Quality Assurance (QA) and UAT workflows to guarantee that complex carrier integrations, merchant dashboards, and platform updates are completely robust before they go live.  Onboarding & Project Management Support: Act as the primary product-facing project manager for merchant onboarding, coordinating directly with scaling brands to guide them smoothly and resolve operational edge cases.  Deep Integrations Strategy: Define and streamline our carrier and WMS integration framework. Drive the product requirements that enable our team to connect complex courier, warehouse (such as Mintsoft, PeopleVox), and partner APIs quickly, cleanly, and reliably.  Shopify Ecosystem Integration: Deepen our integration with Shopify Plus, ensuring our merchant dashboard, App Bridge interfaces, and webhooks are highly performant, intuitive, and frictionless for enterprise-level operations.  Logistics & Compliance Focus: Architect product features that handle the complex realities of cross-border commerce, international customs documentation, commercial invoices, and DDU/DDP financial splits. Requirements Product & Shopify Experience (Essential)  Proven SaaS Product Experience: A proven track record of managing and scaling B2B SaaS platforms or high-volume, customer-focused e-commerce products, preferably within the Shopify ecosystem.  Shopify App Ecosystem Expertise: A deep understanding of how public Shopify Apps succeed. You are familiar with Shopify App Store standards, Polaris design language, OAuth, App Bridge, and GraphQL API capabilities.  Technical Fluency: While you won't be writing the code, you must be comfortable reading API documentation, understanding database structures (MongoDB), serverless AWS concepts, and discussing complex technical trade-offs directly with senior engineers. Logistics & Operations Expertise (Essential)  Operational Data Flows: A clear, practical understanding of e-commerce logistics. You must know how order, shipment, and inventory data flows between ERPs, WMSs, and storefronts.  Mintsoft & WMS Familiarity: Experience working with (or building integrations for) Mintsoft or similar warehouse management systems (WMS).  International Trade & Logistics: Familiarity with the commercial and logistical realities of cross- border shipping, including commercial invoices, customs documentation, and the implications of DDU (Delivered Duty Unpaid) vs. DDP (Delivered Duty Paid). Mindset & Core Soft Skills  Absolute Ownership & Forward-Thinking: You treat the product as your own business. You proactively spot bottlenecks, suggest technical improvements, and push the boundaries of what our platform can do.  AI-Driven Innovation: You keep a close eye on cutting-edge AI developments and enjoy brainstorming how modern AI capabilities can solve business problems or build better user experiences.  Velocity, Bias for Action, and Analytical Depth: A relentless focus on delivering merchant value quickly. You despise bureaucracy and love shipping features, measuring their impact, and iterating fast.  Language Fluency: Strictly fluent in English (both written and spoken). You must be capable of distilling complex logistical and technical realities into simple, compelling narratives for both developers and high-value merchants.  Timezone Alignment: Must be available to work UK working hours (typically 09:00 to 17:30 GMT/BST) to ensure seamless collaboration with our primary merchant markets and team members. Summary of Key Requirements:  Shopify App Mastery: Proven experience managing, building, or scaling apps in the Shopify Plus / Shopify App Store ecosystem, with deep familiarity with Shopify APIs and UI guidelines.  Logistics & WMS Operations: A clear, operational understanding of international data flows, customs compliance, DDU/DDP splits, and hands-on exposure to Mintsoft (or similar WMS platforms).  The Stack Knowledge: Technical comfort discussing complex architectures built on TypeScript, Node.js, Express.js, React, Svelte, and serverless AWS services.  Agile Execution, QA & Onboarding: Extensive background running sprint prioritisation, managing Jira workflows, executing hands-on QA/UAT, and driving end-to-end project management for merchant onboarding.  AI Product Innovation: A genuine passion for implementing cutting-edge AI features (such as agentic classification or predictive routing) into SaaS workflows to solve real merchant pain.  Core Qualities: High-agency, extreme ownership mindset, an exceptional bias for execution, and a relentless drive to ship valuable features quickly with zero fuss.  Working Conditions: Strictly fluent in written and spoken English with full, daily availability during UK working hours (GMT / BST).