Senior Product Manager, SaaS Agentic Workflows

EverPro - Senior Product Manager, SaaS Agentic Workflows at Joist (Remote, CAN) At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers . As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. Joist help s small businesses create professional invoices and get paid faster. Our mobile-first SaaS platform has earned top ratings from hundreds of thousands of contractors, freelancers, and small business owners who rely on us every day. As a Senior PM, y ou will help shape Joist’s next-generation Agentic Field Service Management (FSM) experience. You will define and deliver AI-powered, model-assisted workflows that help contractors manage jobs, schedules, customers, and collect payments with less manual effort. You will also help integrate and cross-sell AI-powered voice products that exist within the Ever C ommerce portfolio. This role is not an AI research, ML platform, or data science position. Success requires deep intuition for contractor FSM workflows, Jobs-to- b e- d one, and end-to-end UX, combined with the ability to operate effectively in ambiguous, AI-native product paradigms. Responsibilities: Product Leadership & Strategy Define and communicate a compelling product vision for agent-assisted FSM workflows. aligned with company goals and contractor needs. Own the roadmap and ensure delivery of measurable outcomes. Prioritize work based on customer and business impact, not just feature output. Establish clear mechanisms for data-driven trade-offs and decision-making. Deep customer & market understanding. Become an expert on our users and market dynamics. Lead customer discovery, interviews, and usability testing. Product Development & Execution Oversee the full product lifecycle. Define and own agent-assisted workflows across Jobs, Scheduling, Customer. Communications, and Payments from discovery to launch and iteration. Design human-in-the-loop UX for AI-driven actions. Translate AI capabilities into trustworthy, contractor-grade experiences. Own failure modes, edge cases, and recovery paths in automated workflows. Partner with platform and AI teams through a product and UX lens. Own integrations and foundational capabilities that enable agentic FSM workflows. Drive cross-functional collaboration to deliver timely , high-quality releases. Run and ship experiments that test hypotheses, validate assumptions, and accelerate learning . Skills and Experience needed for success in this role: 5+ years in product management, ideally in B2B SaaS. Experience running and shipping experiments in live products. PLG experience is a plus. Understan ding SMB work flows in trades, construction, or service industries is a plus. Strong understanding of SaaS metrics and product performance drivers. Proven ability to influence cross-functional teams (engineering, design, GTM, L eadership , other product teams ) to deliver outcomes. Excellent communicator, able to engage both stakeholders and senior leadership. Proficiency with agile, product/PLG tools (Jira, Product B oard , Optimizely, Amplitude, Looker, Heap, etc.). Strong analytical, problem-solving, and prioritization skills. Comfortable in a fast-paced e nvironment, balancing multiple initiatives. Where The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in Canada - if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Ideally, the candidate is based in the Greater Toronto Area. Otherwise, occasional travel to our Toronto office—once per quarter—will be expected. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. Benefits & Perks Flexibility to work where/how you want within your country of employment – in-office, r emote, or hybrid Flexible and generous (FTO) time-off Robust wellness benefits, including an annual wellness stipend Registered Retirement Savings Plan (RRSP) with 4% company match Compensation The target base compensation for this position is $150,000 to $177,000 CAD per year in most locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise , and may vary from the amounts listed above . EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!