Senior Manager, Revenue Operations

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.

We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.

This position is for an existing vacancy.

We're looking for a strategic and hands-on Sr. Manager, Revenue Operations to help scale our go-to-market organization. Reporting to the VP of Revenue Operations, you'll lead a team of Revenue Operations professionals while partnering closely with Sales, Customer Success, Marketing, Finance, and Product leaders to optimize systems, processes, and data that drive revenue growth.

You'll own key operational initiatives, improve business performance through automation and analytics, and build the infrastructure needed to support our next stage of growth.

If you're energized by creating order from complexity and enjoy partnering with executive stakeholders to drive measurable business outcomes, we'd love to hear from you.

What You'll Do

Drive Revenue Operations Strategy

• Partner with Revenue leadership to develop and execute the Revenue Operations roadmap aligned with company objectives.
• Identify operational bottlenecks and recommend scalable solutions that improve efficiency, forecasting accuracy, and revenue performance.
• Act as a trusted advisor to Sales, Customer Success, Marketing, and Finance leaders.

Build Scalable Revenue Processes

• Design, optimize, and continuously improve end-to-end GTM processes across lead management, sales, customer onboarding, renewals, and expansion.
• Standardize workflows while balancing automation with an exceptional customer and employee experience.
• Lead cross-functional process improvement initiatives that increase productivity and reduce manual effort.

Own Revenue Systems & Architecture

• Serve as the primary owner of the Revenue technology ecosystem, including HubSpot, Gong, Aircall, Sakari, Stripe, Guru, Hippo Video, etc
• Responsibilities include System administration, Workflow automation, Pipeline architecture, Integrations, User permissions, Data governance, Adoption strategy, and vendor relationship management
• Continuously evaluate new technologies and AI capabilities to improve team efficiency and scalability.

Business Intelligence & Analytics

• Develop executive dashboards and KPI reporting that provide actionable business insights.
• Monitor and improve key GTM metrics including pipeline health, conversion rates, forecast accuracy, sales velocity, customer retention, and productivity.
• Translate complex data into strategic recommendations for executive leadership.

Data Governance & Operational Excellence

• Establish best practices for CRM hygiene, data quality, and process governance.
• Ensure data integrity across integrated systems and drive ongoing improvements in reporting accuracy.
• Create scalable operational documentation and playbooks.

Direct & Cross-Functional Leadership

• Lead, coach, and develop a high-performing Revenue Operations team, fostering accountability, growth, and operational excellence.
• Partner with Revenue Enablement to ensure successful adoption of new systems and processes.
• Collaborate with Finance on forecasting, planning, and revenue reporting.
• Work closely with Marketing Operations and Customer Success Operations to optimize the customer lifecycle.
• Lead cross-functional operational projects from discovery through implementation and change management.
• Executive reporting enhancements

What You'll Bring

• 5+ years of Revenue Operations, Sales Operations, or GTM Operations experience within a high-growth SaaS organization.
• 4+ years of people leadership experience, with a proven track record of building and developing high-performing teams.
• Deep expertise in administering and optimizing HubSpot CRM, including Sales Hub and Marketing Hub.
• Experience designing scalable operational processes supporting Sales, Customer Success, and Marketing.
• Strong understanding of subscription SaaS business models and recurring revenue metrics.
• Experience building executive dashboards and KPI reporting.
• Proven ability to manage multiple integrated GTM systems and automation platforms.
• Strong analytical skills with experience translating business challenges into operational solutions.
• Excellent project management and change management capabilities.
• Exceptional communication skills with the ability to influence stakeholders across all levels of the organization.
• Comfortable working in a fast-paced, ambiguous startup environment.

Bonus Points

• HubSpot Certifications
• Experience supporting both Product-Led Growth (PLG) and Sales-Led Growth (SLG) motions
• Experience with AI-powered Revenue Operations tools
• Knowledge of Zapier, Make, Workato, or similar automation platforms
• Experience with SQL, Sigma, Snowflake, or BI tools
• Experience integrating GTM technologies and APIs
• Familiarity with Stripe, Gong, Aircall, Guru, Zendesk, and Asana
• Experience partnering with Finance on forecasting and planning

Compensation Band: $130,000.00 - $155,000.00 CAD

Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact.

🏠 What we offer (US + Canada)

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

🏝️ Vacation/Paid Time Off:

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match
• Generous Parental Leave policy

🤝 Perks:

• We host an annual company retreat with great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!

🤖 AI Notice

At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.

Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.

And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️

⚠️ Important Notice

We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). _Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls.

_

If you receive any suspicious messages or have questions, reach out to us at talent@roofr.com.

Your safety and security are important to us — thank you for your vigilance!

Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.