Senior Manager, Product Documentation
- Role
- Content
- Experience
- Senior
Open to RO only. Set where you work from to check your eligibility.
No BS summary
Senior documentation leader for cybersecurity product docs, with direct team management, documentation strategy ownership, editorial judgment, and stakeholder influence. Must be legally authorized to work in Romania without employer sponsorship.
About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K.
Role Summary Sophos is seeking a Senior Manager, Product Documentation to join our Digital Customer Experience (DCX) team – the function responsible for the programs, content, and digital experiences that help customers succeed at scale. Our team spans product documentation, customer journeys, communications, technical video content, community, knowledge base, and localization, and this role leads the documentation discipline. You will own the documentation strategy, standards, and team capabilities that translate complex cybersecurity products into clear, trustworthy, and consistently excellent content. This is a senior leadership role with direct team management responsibility, significant cross-functional influence, and full ownership of documentation quality and roadmap. This is a player-coach role. While your primary focus is team leadership, strategy, and stakeholder management, you bring enough hands-on expertise to contribute directly to documentation work when capacity allows – and your credibility with the team is grounded in genuine craft knowledge, not just organizational authority. This role is ideal for an experienced documentation leader who combines strong editorial judgment with operational discipline, a genuine curiosity about AI-assisted content workflows, and the credibility to influence product, engineering, and customer success partners at a senior level. This role reports to the Senior Director, Digital Customer Experience.
What you'll do
- Join the Digital Customer Experience (DCX) team – the function responsible for the programs, content, and digital experiences that help customers succeed at scale.
- Lead the documentation discipline.
- Own the documentation strategy, standards, and team capabilities that translate complex cybersecurity products into clear, trustworthy, and consistently excellent content.
- Provide direct team management, significant cross-functional influence, and full ownership of documentation quality and roadmap.
- Lead the team, strategy, and stakeholder management.
- Contribute directly to documentation work when capacity allows.
- Influence product, engineering, and customer success partners at a senior level.
What they require
- Experienced documentation leader.
- Strong editorial judgment.
- Operational discipline.
- Genuine curiosity about AI-assisted content workflows.
- Credibility to influence product, engineering, and customer success partners at a senior level.
- Hands-on expertise to contribute directly to documentation work when capacity allows.
- Legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
Benefits
- Sophos operates a remote-first working model, making remote work the primary option for most employees.
- Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit.
- Employee-led diversity and inclusion networks that build community and provide education and advocacy.
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities.
- Global employee sustainability initiatives to reduce our environmental footprint.
- Global fitness and trivia competitions to keep our bodies and minds sharp.
- Global wellbeing days for employees to relax and recharge.
- Monthly wellbeing webinars and training to support employee health and wellbeing.