Senior Manager Cybersecurity Incident Response and Business Continuity

🏆 Senior Manager, Cybersecurity Incident Response and Business Continuity | United States | Remote Pax8 is hiring a Senior Manager Cybersecurity Incident Response and Business Continuity in the United States to lead cyber incident command and business continuity, helping our organization respond, recover, and move forward with confidence. 🛡️ Lead with calm when it matters most This is a highly visible opportunity to shape how Pax8 navigates cyber incidents and operational disruption. You’ll unite incident command with Business Continuity and Disaster Recovery, lead a talented team, and turn complex, fast-moving situations into clear decisions for senior leaders. The role offers broader scope than a traditional incident response position. You’ll own two connected disciplines, build trusted relationships across the business, and develop the executive presence that prepares you for future leadership opportunities. As Pax8 evolves its artificial intelligence journey and technology marketplace, you’ll grow alongside new tools and emerging ways of working while helping us remain resilient through change. 🌎 Bring your whole self to Pax8 At Pax8, culture is personal. We value curiosity, clear thinking, shared accountability, and people who help others succeed. You’ll join a global environment where collaboration across teams and time zones strengthens our response, reduces after-hours pressure, and delivers better outcomes. Explore Pax8 in the United States and learn more about our people, purpose, and culture. 🔐 What you’ll take ownership of Lead cyber incident command, bringing the right people together, establishing clarity, and keeping response activity moving during high-pressure events. Provide concise, accessible updates to senior leaders, translating technical information into business impact, decisions, and next steps. Guide and develop a small team spanning incident coordination and Business Continuity and Disaster Recovery. Own and mature the organization’s incident management approach, including clear playbooks, escalation paths, communication rhythms, and decision structures. Oversee business continuity planning, business impact assessments, recovery priorities, and readiness across critical operations. Design and facilitate tabletop exercises, simulations, and recovery tests that build confidence before disruption occurs. Coordinate response activity across Security Operations, Information Technology, Legal, Privacy, Communications, Human Resources, and business leadership. Lead thoughtful reviews after incidents, turning lessons learned into practical improvements across people, processes, and technology. Provide clear reporting on incidents, program maturity, readiness, and resiliency priorities. Support program planning, staffing, external partners, tools, and investments across the resiliency function. Participate in an on-call rotation, currently approximately one week in every six, with global coverage helping to manage most activity during United States business hours. 🚀 The difference you’ll make You’ll become a trusted source of calm, clarity, and coordination during some of the organization’s most important moments. In your first months, you’ll build an understanding of our environment, contribute actively during incidents, and begin leading the program with confidence. From there, you’ll create a roadmap that strengthens readiness, develops the team, and matures how Pax8 prepares for and responds to disruption. Your legacy can be a connected, scalable resiliency function that helps our people make faster decisions, communicate with confidence, and continually improve how we protect the business and our partners. ⭐ You’ll thrive in this role if you bring Substantial experience coordinating or commanding cybersecurity incidents, with a clear understanding of how to organize the response rather than personally perform the technical investigation. Proven experience delivering structured updates to executives during high-pressure or rapidly changing situations. Demonstrated people leadership, including coaching developing talent and creating clarity across direct and shared teams. The ability to explain complex security matters simply, accurately, and calmly to technical and non-technical audiences. Extensive organizational skills, with the judgment to prioritize actions, document decisions, and maintain momentum when information is incomplete. Experience strengthening incident response, crisis management, business continuity, or disaster recovery programs. Familiarity with recognized incident response and business continuity practices, including the National Institute of Standards and Technology and International Organization for Standardization frameworks. Working knowledge of cloud services, Software as a Service environments, common cyber threats, and recovery considerations. Confidence collaborating with Legal, Privacy, Communications, Security Operations, and senior business leaders. A self-starting approach and willingness to participate actively from day one. Comfort using collaboration and incident-recording platforms. Familiarity with Slack, LogicGate, or security monitoring tools is helpful but not essential. Experience in a technology or Software as a Service organization is welcome, but strong incident leadership from other industries is equally valued. 🤝 Trust and authenticity in hiring At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you. We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process. 🌟 Your experience belongs here We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United States. 💙 Salary and benefits Annual base salary: $150,000–$175,000, depending on experience At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits: 401(k) with Company Match Medical, Dental & Vision Coverage Employee Assistance Program (EAP) Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance Flexible Open PTO Paid Sick Leave Paid Parental Leave RTD EcoPass (eligible Colorado-based employees) 📈 What’s in it for you? There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level. ☁️ Why Pax8? Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. ✅ Pre-employment checks As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records. 🌈 Equal opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you’re applying as your authentic self, you have nothing to worry about — we’re excited to meet you. Perks: Why Join Pax8? Because here, success isn't just about numbers—it’s about impact. It’s about being part of a team that thinks bigger, empowers each other, and never loses sight of why we do what we do: to make the cloud easier, more accessible, and more meaningful. At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits: Non-Commissioned Bonus Plans or Variable Commission 401(k) plan with employer match Medical, Dental & Vision Insurance Employee Assistance Program Employer Paid Short & Long Term Disability, Life and AD&D Insurance Flexible, Open Vacation Paid Sick Time Off Extended Leave for Life events RTD Eco Pass (For local Colorado Employees) Career Development Programs Stock Option Eligibility Employee-led Resource Groups Please take a moment to review our Proprietary Rights and Non-Competition Agreement — this document outlines important information about your rights and responsibilities if you join our team. Pax8 is an EEOC Employer. Equal Opportunities Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes. Job Applicant Privacy Notice Pax8 is the global AI and cloud Marketplace for small and medium-sized businesses (SMBs). Pax8 connects service providers and technology companies on a unified platform to discover, buy, sell, deploy and manage technology solutions for SMBs. More than 47,000 IT partners and 800,000 SMBs rely on Pax8 for expertise, automation and real-time insights to stay productive, protected and prepared for the AI economy. Learn more at pax8.com. Our purpose is to help every small business turn their dreams into reality through the power of technology. Culture is important to us, and at Pax8, its business, and it IS personal. We embody Compassionate Candour by aiming to assist others with candid, actionable feedback. We Seek to Understand by being open, curious, and committed to learning. We believe in We Before Me, actively collaborating and seeking out diverse perspectives to ensure a win for Team Pax8. Our team takes pride in Do What You Say, taking ownership, honoring commitments, prioritizing, and delivering on promises. We encourage everyone to Light Up Learning by being brave and trying new ideas, embracing vulnerability, and sharing failures so everyone can learn. Finally, we are Driven by Passion, connecting personal passion to Pax8's mission, and remaining resilient in the face of adversity and uncertainty in pursuit of our goals. At Pax8, we are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best!