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Cloudflare
Cloudflare

Senior Manager, Customer Engineering

RemoteIndia only
Published
Role
Engineering Management
Experience
Senior
Company size
Enterprise
Salary not disclosed
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Open to IN only. Set where you work from to check your eligibility.

No BS summary

Senior technical customer engineering leader for India. Needs customer-facing technical leadership, people management, enterprise customer experience in India or APAC, and broad security/networking/cloud architecture knowledge.

Optional skills

Workers AIAI GatewayPrompt engineeringLLM orchestrationRAGPythonJavaScriptAWS

What you'll do

  • Lead the technical customer-facing organization in India
  • Build a high-performing AI-augmented technical go-to-market team
  • Drive new business, adoption, retention, and expansion
  • Coach customer-facing technologists and shape regional technical strategy
  • Partner with sales, product, and customer success to deliver business outcomes
  • Lead and develop the India Customer Engineering team across enterprise and strategic accounts
  • Act as a player-coach while maintaining individual technical contribution
  • Serve as point of reference on complex customer architecture, escalations, and solution design
  • Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays
  • Partner with Account Executives to drive technical validation and help close new business
  • Balance workloads, support onboarding, and set the team up for success
  • Conduct 1:1s, provide feedback, and coach on discovery, solution architecture, executive communication, and business-value translation
  • Run operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning
  • Hire, retain, and develop Customer Engineering talent
  • Build succession plans and bench strength
  • Coordinate with Sales, Product, Engineering, and Customer Support to resolve issues
  • Surface regional feedback, product gaps, and competitive insight to product and engineering
  • Represent Cloudflare in executive customer meetings, regional events, and partner discussions

What they require

  • Demonstrated experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
  • Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management
  • Experience working with enterprise customers in India or APAC
  • Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms
  • Proven commercial mindset with experience in quota-carrying or revenue-aligned motions
  • Strong executive presence and ability to bridge technical depth with business outcomes
  • Comfort working in a fast-moving, AI-enabled operating model
  • Experience with hyperscaler ecosystems or cybersecurity vendors
  • Hands-on experience with Cloudflare's developer stack, especially Workers AI and AI Gateway
  • Applied AI experience, including prompt engineering, LLM orchestration, or RAG
  • Coding/scripting fluency in Python, JavaScript, or similar languages
  • Relevant certifications such as AWS, Azure, GCP, Palo Alto, ISC2, or ISACA
  • May require authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

Benefits

  • Reasonable accommodations for qualified individuals with disabilities

American internet infrastructure and website security company

TechnologyEnterprisecloudflare.com

Details

Apply routeGreenhouse
Salary not disclosed