Tidio
Senior Machine Learning Engineer (NLP/LLMs)
RemotePoland only
- Role
- AI / ML
- Experience
- Senior
- Employment
- Contract
- Company size
- Startup
PLN 23k–PLN 33k/mo
Check eligibility
Open to PL only. Set where you work from to check your eligibility.
No BS summary
Senior Machine Learning Engineer for NLP/LLMs with 4+ years building end-to-end NLP and deep learning models in production. Must know Python, async Python, REST API services, production LLM systems, and fluent English. Poland-based remote or hybrid from Szczecin/Warsaw, B2B or employment contract.
Core skills
NLPLLMsPython
Required skills
Deep LearningAsynchronous PythonREST APIFastAPIFlask
Optional skills
PyTorchHugging FaceMLOps
Required languages
English Fluent required=true
What you'll do
- Work on Lyro, our advanced RAG AI Agent built on the newest Claude and Gemini models.
- Further develop Lyro for automated customer support ticket handling and resolution.
- Build a suite of AI-powered tools that help users configure, analyze, and get more out of Lyro.
- Build agent orchestration for complex, step-by-step procedure execution with tracking and verification.
- Develop advanced product search, comparison, and recommendation capabilities.
- Create ML systems to detect contradictions, identify outdated information, flag duplicates, and maintain knowledge quality at scale.
- Build an internal AI agent that helps users discover Tidio features and configure Lyro.
- Design intelligent systems to dynamically determine which data sources, guidelines, and tools the LLM should access based on conversation context, optimized for scale.
- Work closely with engineers and product leaders to ideate, build, and refine industry-leading NLP models and algorithms that power the platform.
- Provide state-of-the-art conversational AI products on a global level, reaching millions of consumers.
What they require
- Have 4+ years of experience building end-to-end NLP and deep learning models in production environments, including hands-on experience developing production systems that leverage LLMs (e.g., Claude, GPT, Gemini) to interact with real users.
- Have expert knowledge of Python.
- Have hands-on experience with asynchronous Python and REST API services (FastAPI, Flask).
- Demonstrate a solid understanding of ML concepts, with experience evaluating, versioning, and managing models and prompts in production.
- Have strong software engineering skills and experience deploying models to production.
- Have a strong passion and drive for self-development – following the latest trends and publications in the field of your specialization on an ongoing basis.
- Have a team-player mindset.
- Can communicate in English fluently.
- Ownership, communication, and problem-solving skills.
- Preferred: experience with PyTorch/huggingface and common ML frameworks.
- Preferred: MLOps experience.
Benefits
- Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions.
- Remote-first work with flexible hours.
- Possibility to use one of our offices in Poland or book a coworking space in your city.
- Great development opportunities – company-supported courses and conferences.
- 26 days off guaranteed in a year.
- Individual work tools - MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
- Sport & wellness benefit.
- Private medical care.
- Mental well-being program – individual therapy sessions and resources for employees.
- Free access to one of the most popular e-book/audiobook services.
- Regular social events (company-wide offsites, team events).
- Budget for 1:1 English language classes.
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch.
PLN 23k–PLN 33k/mo