Senior IT Support Engineer
- Role
- Support
- Experience
- Senior
- Employment
- Full-time
Open to US only. Set where you work from to check your eligibility.
No BS summary
Join My IT Crew as a Senior IT Support Engineer and be more than a cog in the wheel. We are a growing Managed Service Provider that values collaboration, new ideas, and best-in-class support. This fully remote role offers opportunities for professional growth and a chance to drive both yourself and the company forward.
Core skills
Optional skills
Required languages
This position is fully remote anywhere in the United States. Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading…. My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it. Our clients love us and our satisfaction surveys show it at a consistent 97% We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us! We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward. We are expanding our operations and seeking to grow our team. We have an opening for a Senior IT Support Engineer to join our Service Delivery Team. Senior IT Support Engineer Duties and Responsibilities Be Fanatically awesome all the time! Be an active advocate for customer satisfaction Provide technical excellence t for systems, software, and hardware Document/Update internal Kb’s, SOP’s, Wiki’s Ask educated questions and listen to customers to determine the root cause of issues Work through the problem-solving process with customers, empowering them to do the same in the future Participate in training incoming staff Report significant and recurring issues Participate in the After Hours Escalation on-call rotation Senior IT Support Engineer Requirements and Qualifications Proven experience as a senior technical engineer, preferably in an MSP Environment Ability to diagnose and resolve advanced issues Excellent communication skills Keen attention to detail, the memory of patterns, and interest in problem-solving Consistently demonstrate the MyITcrew Core Values and meet standard metrics Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent Advanced skills in the management of Active Directory Domain environments Proficient in networking, for both on-premise and cloud-based networks. A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments
What you'll do
- Be Fanatically awesome all the time!
- Be an active advocate for customer satisfaction
- Provide technical excellence for systems, software, and hardware
- Document/Update internal Kb’s, SOP’s, Wiki’s
- Ask educated questions and listen to customers to determine the root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Participate in training incoming staff
- Report significant and recurring issues
- Participate in the After Hours Escalation on-call rotation
What they require
- Proven experience as a senior technical engineer, preferably in an MSP Environment
- Ability to diagnose and resolve advanced issues
- Excellent communication skills
- Keen attention to detail, the memory of patterns, and interest in problem-solving
- Consistently demonstrate the MyITcrew Core Values and meet standard metrics
- Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
- Advanced skills in the management of Active Directory Domain environments
- Proficient in networking, for both on-premise and cloud-based networks.
- A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments
At My IT Crew, being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means to deliver IT services, with a focus on empowering people, solving complex problems, and creating a culture where both our clients and team members thrive. Our client satisfaction? A steady 97%. Our toolbox? Always stocked with the latest tech to make your job smoother and our support best-in-class. Our culture? One where every voice matters, new ideas are celebrated, and you're more than just a cog in the wheel.