Senior, Impartner Administrator, Partner Relationship Management

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior, Impartner Administrator, Partner Relationship Management About the job This position is needed to maintain, optimize, and scale extraordinary partner portal infrastructure for our rapidly growing Global Partnerships teams. The Partner Support team is essential for the success and scalability of our partner and indirect sales channels. We are the system heart of the organization, driving the platform configurations, integrations, and data hygiene that unlock new possibilities across Channel Sales, Alliances, and Partner Marketing. This Senior Impartner Platform Administrator will serve as the technical owner of our partner ecosystem tech stack. With a strong focus on advanced Impartner PRM configuration and robust Salesforce CRM integration, you will execute our technical roadmap to deliver frictionless user experiences for our global partners. This role is a perfect match for a technical platform administrator who thrives on deep system architecture, automated workflows, and high-impact "Keep the Lights On" (KTLO) system maintenance. The ideal candidate has a passion for building robust integrations, possesses an eye for system data integrity, and is constantly seeking ways to simplify complex admin configurations behind the scenes. Responsibilities In this role, you’ll: Own Platform Administration: Manage day-to-day technical operations of the Impartner PRM platform, including access controls, page layouts, content management, and localized portal branding. Maintain the CRM Sync: Configure, monitor, and troubleshoot the critical data sync between Impartner and Salesforce.com, ensuring leads, accounts, and custom deal registration data flow accurately across both systems. Build Automated Workflows: Develop code-free automated partner lifecycles utilizing Impartner’s Journey Builder, setting up milestone alerts, automated tier progressions, and customized onboarding tracks. Support Channel Enablement: Architect and maintain partner competency programs, training modules, and certification pathways within the portal to keep our global partners enabled. Manage Lead & Deal Flow: Oversee the mechanics of lead distribution algorithms, deal registration routing, and Market Development Funds (MDF) application/claim workflows. Enforce Platform Governance: Audit system logs, data health, and security rules. Ensure compliance with corporate data protection standards and platform updates across both Impartner and Salesforce environments. Drive UAT and Testing: Conduct technical vetting, build out testing protocols in sandbox environments, and execute error-free production deployments for new tool integrations or module releases. Qualifications Not all applicants will have skills that match a job description exactly. We value technical expertise gained from a variety of backgrounds and encourage anyone who meets the required core certifications and experience targets to apply. Required: 5+ Years of Dedicated PRM Admin Experience: At least 5 years of direct experience administering an enterprise Partner Relationship Management tool, with a deep mastery of the Impartner PRM platform. Certification: Impartner Certified Administrator Compulsory Salesforce Certification: Must hold a current Salesforce Certified Administrator credential (Advanced Administrator or Platform App Builder is highly desired). Impartner Platform Credentials: Active participation in/completion of Impartner’s technical training and product administrator alignment programs (such as Impartner Certified Administrator pathways). Technical Integration Skills: A proven track record managing complex API syncs, mapping custom fields between PRMs and Salesforce, and resolving sync log exceptions. Problem Solving & Analytics: Strong experience building advanced operational dashboards, custom reports, and auditing data integrity across integrated systems. Stakeholder Execution: Demonstrated success managing project timelines, organizing technical backlogs, and translating GTM business logic into solid system configurations. Desired: Advanced Toolkit: Experience utilizing backlog and documentation tools like Jira and Confluence to manage configuration requests. Developer Familiarity: Basic understanding of HTML/CSS for portal layout styling or specialized workflow scripts is a plus. Other Systems: experience with Cloud Coach and Professional Services workflow is a plus Global Support Experience: Experience managing multi-currency, localized, or multi-lingual partner portals for a global channel ecosystem. Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows: $99,760 - $124,700 Target Bonus Percentage 12.5% The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.