Senior Global Clinical Operations Manager, US & Canada

About Carrot: Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot's comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide. Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups'. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health. Learn more at get-carrot.com . The Opportunity 🚀 The Senior Global Clinical Operations Manager, US & CAN will support and strengthen strategic partnerships with fertility clinics across the U.S. and Canada. In this role, you’ll manage a defined portion of Carrot’s provider network with increasing autonomy, build strong clinic relationships, support contract and rate negotiations, and help resolve partner escalations with thoughtfulness and speed. You’ll bring a strong understanding of fertility clinic and adjacent operations, patient journeys, and provider workflows to improve both partner performance and the member experience. This is an exciting opportunity for someone who enjoys working at the intersection of relationship management, operations, and strategy. You’ll use data, partner insights, and market context to shape recommendations, improve workflows, and help Carrot scale a high-performing provider network across the U.S. and Canada. What You’ll Own 💼 In this role, you will: Manage a defined portion of Carrot’s provider network, building and maintaining strong relationships across assigned clinics, networks, and geographies. Participate in provider contract negotiations and rate discussions, independently handling portions of negotiations and escalating when appropriate. Support provider escalations and complex issue resolution to drive timely, thoughtful outcomes. Proactively identify and escalate partnership-related risks, dependencies, and issues that could impact member experience, revenue, or strategic priorities. Define, track, and analyze partnership and network KPIs, including contract progression, coverage expansion, provider utilization, outcomes requests, and partner performance. Synthesize data, partner feedback, and market trends into clear recommendations and internal readouts that support leadership decision-making. Identify opportunities to improve clinic workflows, partnership processes, and the end-to-end member experience. Partner cross-functionally to improve workflows, templates, tooling, and execution processes that support scalable partnership management and contracting. Own the accuracy and integrity of partnership data, documentation, and deal status across core systems and internal knowledge bases. What Success Looks Like 📈 In your first 12–18 months, you will have: Built trusted relationships across your assigned provider network and become a reliable point of contact for clinic partners. Advanced contract and rate discussions effectively, using sound judgment on when to drive independently and when to escalate. Improved the speed and quality of provider issue resolution while helping reduce friction for internal teams and external partners. Established strong visibility into network and partnership KPIs and used those insights to inform prioritization and decision-making. Identified and implemented process improvements that make partnership management, contracting, and documentation more scalable. Maintained high-quality partnership data and documentation across CRM, trackers, and knowledge systems. Contributed clear, actionable recommendations that improve provider performance, network coverage, and member experience. About You ✨ You likely have: A bachelor’s degree or equivalent practical experience. 2–4 years of experience in partnerships, account management, or a related role with relationship management and negotiation exposure. A demonstrated understanding of fertility clinic practices, patient journeys, and office operations. Strong knowledge of medical billing and coding, particularly within fertility care. Experience participating in contract and rate negotiations, including the ability to manage difficult conversations and escalate appropriately. Strong written and verbal communication skills, including presenting information clearly and managing stakeholder expectations. Experience using CRM or tracking tools such as Salesforce or Airtable to manage partnerships and clinic data. The ability to work effectively in a remote environment while leveraging in-person opportunities such as conferences and off-sites. Nice to Have ⭐ While not required, we would be especially excited if you bring: Prior experience working in the fertility industry or in a healthcare provider setting. Proficiency in business tools such as Google Sheets, Google Docs, Zoom, and Jira. Experience working in a startup or high-growth environment with evolving priorities. A strong connection to Carrot’s mission of making fertility care more accessible. Why This Role Matters 🧡 This role is critical to ensuring Carrot members have access to a strong, high-quality fertility provider network across the U.S. and Canada. By strengthening clinic relationships, supporting negotiations, resolving issues, and improving workflows, this person helps create a better experience for both providers and members. Just as importantly, this role helps Carrot scale. The Senior Global Clinical Operations Manager translates network data, partner feedback, and operational insight into better decisions, stronger execution, and more durable provider partnerships that support growth over time. Why Candidates Join Carrot 🌍 Carrot offers the opportunity to do meaningful work in service of a deeply human mission. Highlights include: A mission-driven company focused on expanding access to fertility and family-forming care globally. A high-growth environment where leaders are empowered to shape strategy and drive impact. Competitive compensation, equity, and comprehensive benefits. Flexible Time Off and a culture that actively encourages employees to recharge. Comprehensive parental leave and family-forming benefits. A collaborative, inclusive, and values-driven culture. The opportunity to work alongside passionate, thoughtful teammates committed to improving healthcare outcomes worldwide. Compensation 💰 Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $95,000.00 - $105,000.00. Actual compensation may vary from the posted base salary depending on your confirmed job-related skills and experience. Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com A Note on AI At Carrot, we believe AI can help us work smarter, move faster, and create more meaningful experiences for our members, customers, and each other. While not every role requires deep technical AI expertise, we value people who are curious, eager to learn, and excited to thoughtfully incorporate AI into their day-to-day work. For some roles, AI fluency is a core requirement—and we'll call that out clearly in the qualifications. For everyone else, we're looking for people who embrace new ways of working, use AI responsibly to improve quality and efficiency, and continue to learn as the technology evolves. Why Carrot? Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.