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Gogo

Senior Field Service Engineer, Aviation - Northeast

RemoteUnited States only
Published
Experience
Senior
$96k–$120k/yr
Check eligibility

Open to US only. Set where you work from to check your eligibility.

No BS summary

Senior aviation field service engineer with 5+ years in aviation and strong satcom/inflight connectivity troubleshooting. Must be near a major airport in Pennsylvania or New Jersey and able to travel up to 50%. Needs networking, VHF, L-Band, Ku/Ka-band, VSAT, Inmarsat/Iridium, and IP-based systems experience.

Core skills

Aviation satellite communicationsInflight connectivityNetworking

Required skills

L-BandKu/Ka-bandVSATInmarsatIridiumIP-based systemsRoutersSwitchesTelephony networksVHF communication systems

Optional skills

FAA Airframe & Powerplant certificationEASA Aircraft Maintenance LicenseCisco CCNANetwork+Microsoft Office SuiteWordExcelPowerPoint

What you'll do

  • Provide telephone, remote, and onsite technical support to customers, dealers, and OEMs regarding aviation connectivity systems, services, and network performance
  • Troubleshoot complex technical issues involving connectivity, network performance, system installations, and aircraft compatibility
  • Partner with customer support, engineering, sales, and other cross-functional teams to resolve escalated issues and improve service outcomes
  • Conduct training for customers and dealers on system usage, hardware operation, service compatibility, and entry-into-service support
  • Document root cause findings, support testing and validation activities, and contribute to process and product support improvements
  • Maintain accurate case records, technical documentation, and issue traceability in accordance with established standards
  • Travel as needed to provide on-site support, customer demonstrations, and technical expertise at OEM facilities, customer locations, and industry events

What they require

  • Bachelor's degree in Electrical Engineering, Avionics, Aviation, or a related technical field, or an equivalent combination of education, relevant experience, and/or military technical training
  • 5+ years of experience in the aviation industry
  • Preferred: 4+ years of product support experience in satcom, aviation connectivity, telecommunications, internet services, or a related technical discipline
  • Must be located or willing to relocate in close proximity to a major airport in Pennsylvania or New Jersey for on-wing support multiple days per week at OEM facilities
  • Ability to travel domestically and internationally (up to 50%) to provide on-site technical support and training
  • This is a safety-sensitive position. Position is subject to a pre-employment drug test and subsequent random drug testing
  • Deep understanding of networking, inflight connectivity, and satellite communication systems, including L-Band, Ku/Ka-band, VSAT, and Inmarsat/Iridium technologies
  • Hands-on experience with IP-based systems, including routers, switches, and telephony networks
  • Thorough knowledge of VHF communication systems and data transmission over VHF mediums
  • Familiarity with diagnostic tools and troubleshooting methodologies for aircraft connectivity systems
  • Ability to read and interpret installation manuals, wiring diagrams, and technical schematics
  • Excellent customer service and communication skills, with the ability to manage multiple inquiries, priorities, and customer-facing training responsibilities
  • Aptitude for maintaining confidentiality and handling sensitive customer information with discretion
  • Preferred: Previous experience in a field service role supporting aviation connectivity or satellite communications solutions
  • Preferred: Proven problem-solving, analytical, and decision-making skills in technical support environments
  • Preferred: Ability to work independently, unsupervised, and effectively in remote locations
  • Preferred: Demonstrated ability to adapt quickly, build effective working relationships, and contribute to continuous improvement in a dynamic aviation environment
  • This is a safety sensitive role that will require pre-employment drug test and random testing throughout your employment

Benefits

  • Target Annual Short-Term Incentive: Bonus Plan at 10% (% of Annualized Base Pay)
  • Eligible for Incentive Stock Program: Yes
  • Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs
  • We offer an immediate vesting 401k plan
  • Paid time off
  • Volunteer time off
  • Employees have the option to participate in an Employee Stock Purchase Plan

Gogo

AerospaceEnterprise
$96k–$120k/yr