Senior Facility Manager

Job Title Senior Facility Manager Job Description Summary Job Description Role Description: Key Responsibilities Operations • Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client. • Manage the deployment to ensure service deliveries. • Developing a solid and trusting relationship between clients, Occupiers and company • Resolving occupiers’ issues and complaints • Developing a complete understanding of key account needs • Anticipating key account changes and improvements • Managing communications between key clients, occupiers and internal teams • Strategic planning to improve client results/deliverables • Negotiating contracts with client and establishing timeline of performance • Monitoring and controlling of client’s budget • Working with other departments to ensure the service deliveries and all occupiers needs are met • Collaborating with other functions in minimizing the operational expenses • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training • Meeting all client/occupiers needs and deliverables according to proposed timelines • Analysing data to enhance customer/occupier relationship management • Expanding relationships and bringing in new opportunities • Consistently maintain service standard • Organic Growth and Profitability • Sustain and reduce operational expenses through timely analysis of reports and provide solutions to counter any discrepancies • Apprise the management of any serious reversal or threat to the operations on time • Meet the sales and profit targets of the site. • Ensure organic growth of sales and sites by developing and promoting service excellence • Ensure 100% occupier retention • Ensuring business continuity programs at implemented • Meticulous planning and execution of shut-down • Guiding the team and service provider / OEM's for Warranties, AMC Execution, Preventive/Predictive Maintenance Programs, oversee sourcing of services and materials related to facilities, • Conducting invoice reviews, vendor evaluation, conduct monthly meetings Cash and Debtors Management • Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents • Ensure that all the CAM invoices are raised and delivered to the occupiers as per schedule • Ensure that the CAM the outstanding amount is minimal • Ensure that the data required for the raising of invoices is sent to the accounts department on time • Keep track of all the invoices of the site People Management and Training • Manage the on-site team with key competencies • Prepare activity schedules and assign duties • Ensure proper staffing for maximum productivity and higher standard of quality • Promote a healthy and teamwork-oriented atmosphere within the site • Identify the training needs of his team and assist in the development of modules to address the same • Ensure that all the HR processes and staff welfare activities are implemented and carried out • Communication and Client Retention • Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same • Understand and exceed the expectations of the client in order to ensure complete satisfaction • Address all issues pertaining to the client and the operations in a timely manner Wastage Control and Cost Management • Maintain a record of the daily waste disposal; plan and prepare the data in-line with operational needs • Ensure that all Municipal rules and regulations concerning waste disposal and segregation are strictly • followed • Minimise wastage and able to recycle excess ingredients for other dishes in accordance with the highest • hygiene standards • Coordinate with the Purchase department to understand the cost trends and revisions • Ensure compliance to Environmental Norms and Standards Legal Compliances • Co-ordinate with the HR, QHSE and Legal departments to ensure that all the legal compliances are met • with and a copy of the same is maintained at the site • Systems Implementation and Process Management • Ensure that all the systems and processes are implemented and followed as per the company policy • Ensure that all the work processes are documented and displayed • Procurement and Inventory Management • Responsible for monitoring the daily raw material indent • Ensure that all the processes and checklists are followed and maintained accurately on a daily basis • Ensure that the goods are stored as per the laid down norms of the company HSE • Ensure that safety and hygiene policy is strictly followed at the site • Incident Prevention and prompt reporting with RCCA in-case of an incident • Responsible for maintaining record of all hygiene related procedures, initiatives and incidents • Responsible for co-ordination with the HSE teams to implement the policy and process • Ensure that all incidents pertaining to HSE are reported to the concerned teams on time • Operational ownership of all the HSE processes. • To ensure safety score is above benchmark. • Timely communication of all possible on-site hazards to the concerned department • Responsible for the timely renegotiation of the existing contract along with rate renewals • Ensure that the site is operating with valid and up-to-date agreements Qualifications: • Business acumen • Commitment to service delivery quality • Strong financial and budgeting skills • Sound written and verbal communication • Well-groomed and able to represent C&W in a professional manner • Customer focused • Interpersonal skills • Organised and self-motivated • Leadership and team building abilities • Computer literacy • Innovative and out of box thinking • Attention to details • Process Oriented • Visioning and Strategic Direction • BE /Diploma in Electrical Mechanical or Graduation / MBA with 10-15 Yrs. with Facility. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services.