Senior Executive Assistant

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

Smartsheet is looking for a Senior Executive Assistant to support the Chief Customer Officer (CCO) and members of the Customer Excellence leadership team. The ideal candidate will be proactive, flexible, resourceful, and efficient while maintaining the highest level of confidentiality, integrity, and professionalism. The candidate will serve as a strategic partner to the Chief Customer Officer.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will report to the Chief Customer Officer. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered.

You Will:

Provide strategic support, anticipate needs, and provide suggestions and advice to the Chief Customer Officer by developing a deep understanding of critical components of the CE business and key partnerships. Provide administrative support to the VP of Customer Experience, including calendar management, travel and expense coordination, and other administrative tasks such as scheduling offsites and team events. Manage calendaring for both internal and external events for the CCO. Arrange travel plans and itineraries as well as manage expense reports for the CCO and members of the Leadership Team. Prepare meeting agendas and materials, and coordinate logistics for various meetings and events, both internal and external in various locations. Work closely with leadership on key initiatives, business operations, and various team events (offsites, team-building, etc.). Draft correspondence for review and distribution. Liaison with company leaders outside of Customer Excellence, internal/external partners and other teams on behalf of the team. Partner with the Smartsheet EA Team to effectively and efficiently streamline tasks Mentor and meet regularly with other Executive Assistants in Customer Excellence on organization-wide projects and tasks Support key project administration through pre-built Smartsheet tools. Provide administrative support for Customer Excellence including email/slack aliases, org charts, recognition programs, etc. Build and maintain excellent relationships with team members and with other assistants, including supporting other executive assistants and office team members to maintain continuity and best practices. Take on ad-hoc projects as they arise based on interest in learning and as time permits, including partnering with cross-functional teams within Customer Excellence to schedule and/or coordinate broader Customer Excellence-wide initiatives. Travel may be required in support of the CCO.

You Have:

8+ years of relevant experience as an Executive Assistant or similar role. BS/BA degree or equivalent experience. Experience working with a senior leadership team (preferred) IT literate with comfort using Smartsheet, Gmail, Google Calendar, Google for Work and Microsoft Office. Positive, can-do attitude, exceptional organization, communication skills, attention to detail, and follow through. An innovative approach to how you get your work done and a willingness to continuously improve. The ability to manage highly sensitive or confidential situations and information with professionalism. The confidence to work independently, manage shifting priorities, demonstrate good personal judgment, and effectively handle tasks under pressure. The ability to work with individuals inside and outside Smartsheet in a way consistent with our values and commitment to service.

Current US Perks & Benefits:

Employer subsidized medical/vision and dental coverage for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

US Base Salary Pay Range

$103,750 — $126,250 USD

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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