Senior Director, Operations

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Summary The Senior Director of Operations will oversee and optimize Deel’s global operational strategy, ensuring efficient and scalable processes across teams to support the company's continued growth. This leadership role will drive the execution of key operational initiatives, working closely with cross-functional teams to enhance operational performance and align with Deel's business goals. You will lead a team focused on improving operational efficiencies, customer service, developing best practices, and managing key projects that impact Deel’s global operations. Responsibilities: Develop and execute Deel’s global operations strategy, ensuring alignment with the company’s growth and business objectives. Lead and mentor a high-performing operations team, driving continuous improvement in operational efficiency, productivity, and quality. Conduct quarterly performance reviews and talent assessments to continuously elevate organizational talent standards and drive sustained performance excellence. Collaborate with senior leadership to establish operational KPIs and ensure alignment across all departments. Influence and align cross-functional teams, driving operational change through strong relationships and strategic partnerships. Oversee and optimize end-to-end processes for key business functions, including finance, customer success, HR, and sales operations. Identify operational bottlenecks and inefficiencies, and implement solutions to streamline workflows and improve overall performance. Manage large-scale operational projects, ensuring timely delivery, resource allocation, and cross-functional coordination. Establish and maintain a data-driven approach to operations, using analytics and reporting to measure and improve operational effectiveness. Demonstrate strong proficiency with AI technologies and their operational applications, leveraging AI tools to enhance decision-making and operational efficiency across the organization. Ensure compliance with global regulatory standards and company policies, while mitigating operational risks. Partner with technology and product teams to implement tools and systems that enhance operational performance and scalability. Cultivate a culture of continuous improvement, driving innovation and promoting best practices across the organization. Qualifications: 12+ years of experience in operations management, with at least 5 years in a senior leadership role. Proven success in developing and executing operational strategies in fast high-growth, global organizations. Strong experience managing and optimizing cross-functional operations across diverse business functions. Expertise in identifying process inefficiencies and implementing data-driven solutions to enhance performance. Strong leadership abilities with at least 5 years of people management experience, including team development and performance management. Excellent project management skills with the ability to lead large, cross-functional projects from inception to completion. Demonstrated ability to collaborate with senior leadership and cross-functional teams to achieve strategic goals. High level of analytical skills with a track record of using data to drive decision-making and operational improvements. Deep understanding of global regulatory requirements and operational compliance. Strong communication, problem-solving, and decision-making skills. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it. Some things you'll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page. Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ( recruiting@deel.com ) and a team member will be in touch to ensure your equal participation. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy. For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT