Senior Customer Success Manager
- Role
- Support
- Experience
- Mid
- Employment
- Full-time
Open to US only. Set where you work from to check your eligibility.
No BS summary
Senior Customer Success Manager for US-based enterprise SaaS customers. Needs 3+ years in software/SaaS sales or customer success, enterprise experience preferred, plus working knowledge of cloud infrastructure, DevOps, developer tools, CI/CD, and SDLC. Must be hands-on with Salesforce and CS platforms.
Core skills
Optional skills
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What you'll do
- Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform
- Remove barriers to adoption so customers achieve their desired outcomes expediently
- Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations
- Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions
- Oversee renewals and forecasting, ensuring timely, successful commitments
- Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve
- Monitor and report on customer health and usage
- Develop deep expertise in Coder’s products to provide global customer coverage
What they require
- 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred
- Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
- Hands-on experience with Salesforce and other industry-standard CS platforms
- History of building strong relationships across executive, business, and technical stakeholders
- Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams
- Habit of staying current on industry trends, CS best practices, and the competitive landscape
- Startup experience
- High EQ with strong verbal communication and technical writing skills
- Self‑motivated with a creative and analytical approach to problem-solving
- Preferred: Customer success or sales experience focused on developer tools
- Preferred: Renewal management experience
- Preferred: Experience with Totango or a similar Customer Success platform
- Preferred: Tinker with AI and the developer tools ecosystem
Benefits
- Offers Equity
- Offers Bonus
- Transparent, consistent, and enjoyable interview process
- We value your time and hope to complete the interview process in two to four weeks, if schedules allow
- Using AI tooling for take-home assessments is permitted as long as it is done honestly
- All hiring decisions are made by humans
- Your data is not used to train AI models
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