Press Ganey
Senior Consultant - Healthcare Experience Management
RemoteUnited States only
- Role
- Product
- Experience
- Senior
- Employment
- Full-time
- Company size
- Enterprise
$130k–$175k/yr
Check eligibility
Open to US only. Set where you work from to check your eligibility.
No BS summary
Senior healthcare experience consultant with 5+ years in patient/member/brand experience. Strong data-analytics skills (Excel, Access, SQL, SAS) and experience with HCAHPS/CG-CAHPS and payer or provider stakeholders. U.S.-based remote role with up to 50% national travel.
Core skills
patient/member experience analyticshealthcare experience management
Required skills
HCAHPSCG-CAHPSExcelAccessSQLSASMS PowerPointMS Word
Optional skills
market research and insightsexperience designMedicare Stars and NCQA knowledge
What you'll do
- Utilizing Press Ganey and client data assets and resources to consult with client stakeholders to respond to industry change and opportunities for improvement and growth in complex situations while being able to adapt to changing circumstances and new requirements
- Partnering with health plan and medical groups to complete data analysis, data interpretation, and process design to identify , recommend, and solve business problems.
- Constructing and/or leading data analysis to support a wide range of payer analytics , including authorization metrics and denial rates , observations and behavior assessments and summariz e conclusions and recommendations.
- Being an effective trainer ensuring active engagement and effective knowledge transfer for patient experience best practices and process improvement.
- Coordinating actions to get work completed efficiently which includes delegating and leveraging appropriate internal and client resources
- Managing and delivering defined scope of engagement plan including timelines, deliverables, budget and outcomes for engagements
- Leading preparation of client deliverables including data analyses, assessments , quality reviews, training, and presentations
- Building and managing successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results
- Serving as the direct point of contact with the client and quickly establish credibility for the respective project work stream by proactively building strategic working relationships
- Communicating effectively and appropriately influencing various audiences and levels of client management including risks and recommendations to project management
- Planning, organizing and prioritizing project activities using work plans and other project management tools
What they require
- 5+ years of previous work experience in healthcare experience management (Patient Experience, Member Experience, and/or Brand Experience).
- Medical practice experience (CGCAHPS) and inpatient/hospital experience (HCAHPS).
- Familiarity with Press Ganey improvement approach (preferred).
- Expertise in brand experience, member/patient acquisition and retention strategies.
- Working with health plans in driving experience improvement across lines of business.
- Knowledge and understanding of government programs driven by Medicare Stars and NCQA.
- Market research and insights or experience design.
- Proven track record of experience improvement in member/patient experience with plan, medical group or other provider stakeholders.
- Past experience in training and coaching member/patient-facing teams.
- Demonstrated experience in driving performance improvement initiatives.
- Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.).
- Advanced skills in MS Office Products (Word, PPT, Excel).
- Bachelor’s degree required; Master’s degree preferred (business administration, health policy and administration, finance, or clinical degree).
Benefits
- Competitive benefits package
- Eligible to receive a discretionary bonus or commission tied to achieved results
- Press Ganey committed to reasonable accommodations for qualified individuals with disabilities or disabled veterans
organization in South Bend, United States
$130k–$175k/yr