Senior Client Success Manager - Canada
- Role
- Support
- Experience
- Senior
- Employment
- Full-time
Open to CA only. Set where you work from to check your eligibility.
No BS summary
Senior client success/account manager for enterprise brand accounts in creator marketing. Must be able to run complex creator marketing programs end to end and manage strategic client relationships in Canada/Toronto context.
About Us
At #paid, we’re on a mission to empower creators to do what they love—create. Our marketplace connects vetted creators with some of the world’s most iconic brands, like McDonald’s, Samsung, and Disney, fostering authentic collaborations that drive real business results. We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful.
With our proprietary technology and an unwavering commitment to trust and transparency, we’re revolutionizing the way brands and creators come together to make magic. Rated #1 for customer support and managed services, #paid is leading the creator marketing space. Through innovative technology and a team of ambitious humans, we're transforming the future of the creator economy.
The Role
As a Senior Client Success Manager covering our Key Accounts, you’ll be a trusted strategic advisor and operational expert for some of our most valuable brand partners. This role blends high-touch campaign execution (inclusive of Creator Management) with relationship-based account and client management.
You’ll lead complex creator marketing programs from start to finish while nurturing long-term relationships with enterprise-level clients. You will not only ensure campaigns align with client objectives but also collaborate with the Client Partners on account renewal and growth.
You’ll partner cross-functionally with teams like Product, Sales, Media, Analytics, and Strategy to drive exceptional outcomes, retain and grow key accounts, and shape how #paid works with its largest customers.
What you'll do
- Be a trusted strategic advisor and operational expert for some of our most valuable brand partners
- Blend high-touch campaign execution, inclusive of Creator Management, with relationship-based account and client management
- Lead complex creator marketing programs from start to finish
- Nurture long-term relationships with enterprise-level clients
- Ensure campaigns align with client objectives
- Collaborate with the Client Partners on account renewal and growth
- Partner cross-functionally with teams like Product, Sales, Media, Analytics, and Strategy to drive exceptional outcomes, retain and grow key accounts, and shape how #paid works with its largest customers
What they require
- Senior Client Success Manager covering Key Accounts
- Experience or ability to support enterprise-level clients
- Creator marketing program and campaign execution capability
- Relationship-based account and client management capability
Benefits
- Accommodations during the recruitment process, including alternate forms of material and accessible meeting rooms
#paid is a creator marketing marketplace connecting vetted creators with brands, using proprietary technology for creator-brand collaborations, fair pricing, algorithmic matching, and content usage rights.