Senior Bilingual Healthcare Customer Service Representative – French-English – Remote Canada
- Role
- Support
- Employment
- Full-time
- Company size
- Enterprise
Open to CA only. Set where you work from to check your eligibility.
No BS summary
Senior bilingual (French-English) customer service rep for healthcare support, 1+ year call center experience on healthcare accounts, must reside in Canada. Remote role reporting to a Team Lead; mentoring juniors and scheduling preventive maintenance for equipment.
Core skills
Required skills
Required languages
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What you'll do
- Answer incoming communications from customers via calls, emails and other message formats
- Conduct research to provide answers for customers to resolve their issues
- Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
- Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site
- Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
- Mentor junior team members and provide training on best practices
What they require
- 1+ year of call center experience supporting a healthcare account
- Familiarity with healthcare programs and applications
- 1+ year or more post-secondary education or 2 years of equivalent experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Must already reside in Canada
Benefits
- Supportive of your career and professional development
- Inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
TTEC provides customer experience services combining BPO, technology, consulting, and analytics. Its services include customer care, tech support, sales, AI operations, and trust and safety solutions delivered through human and digital capabilities.