SAP IS-U FI-CA Functional Consultant II

Location: Remote | LATAM Employment Type: Full-Time

ROLE OVERVIEW

The SAP IS-U FI-CA Functional Consultant II is a functional consultant responsible for supporting, configuring, and enhancing SAP IS-U Contract Accounts Receivable and Payable (FI-CA) solutions within the utilities industry.

In this role, you will partner with business stakeholders, functional teams, and technical teams to analyze requirements, troubleshoot production issues, implement system enhancements, and support critical financial and customer-accounting processes across the meter-to-cash and customer-to-cash lifecycle.

You will contribute to both enhancement initiatives and ongoing managed services support, helping ensure the reliability, accuracy, and efficiency of critical payment, collections, receivables, and customer accounting processes.

WHAT YOU’LL DO

FI-CA FUNCTIONAL CONFIGURATION & SUPPORT

• Configure, support, and enhance SAP IS-U FI-CA functionality based on business requirements.
• Provide functional expertise across key FI-CA processes, including:
  • Payments and payment reversals
  • Clearing and open-item management
  • Dunning
  • Collections management
  • Security deposits
  • Write-offs and value adjustments
  • Refund processing
  • Installment plans
  • Returns processing
  • Account determination
  • Financial integration with SAP FI/GL
• Analyze business requirements and translate them into scalable SAP FI-CA solutions.
• Assess the downstream impact of configuration changes across FI-CA, Billing, Customer Service, and related SAP IS-U processes.

REQUIREMENTS & SOLUTION DELIVERY

• Collaborate with business users and stakeholders to gather, document, and analyze functional requirements.
• Translate business needs into functional designs and SAP configuration solutions.
• Develop clear and detailed functional specifications for technical teams.
• Partner with ABAP developers and other technical resources to deliver enhancements and integrations.
• Participate throughout the enhancement lifecycle, including requirements gathering, design, configuration, testing, training, deployment, and post-production support.
• Maintain functional documentation, process flows, configuration documentation, and user guides.

PRODUCTION SUPPORT & TROUBLESHOOTING

• Analyze and resolve production incidents affecting SAP IS-U FI-CA processes.
• Troubleshoot issues related to payments, clearing, collections, dunning, refunds, write-offs, installment plans, and customer accounts.
• Perform root-cause analysis and recommend sustainable solutions for recurring issues.
• Support service requests, defects, and minor enhancements.
• Prioritize and resolve incidents in accordance with established SLAs and operational procedures.
• Communicate technical findings and business impacts clearly to both technical and non-technical stakeholders.
• Participate in on-call support rotations as required.

TESTING, RELEASES & CONTINUOUS IMPROVEMENT

• Develop and execute functional test scenarios for enhancements, releases, upgrades, and production deployments.
• Support regression and integration testing across FI-CA and related SAP IS-U processes.
• Validate configuration changes and ensure they do not negatively impact existing business processes.
• Support data integrity, reporting, audit, and compliance initiatives.
• Identify opportunities to improve processes, system performance, and operational efficiency.
• Stay current with SAP Utilities functionality, industry best practices, product updates, and emerging technologies.

CROSS-FUNCTIONAL COLLABORATION

• Work closely with teams supporting:
  • SAP IS-U Billing
  • Device Management
  • Customer Service
  • SAP FI/GL
  • Technical development and integration
• Understand how changes within FI-CA can impact the broader meter-to-cash and customer-to-cash lifecycle.
• Collaborate with cross-functional teams to troubleshoot end-to-end business process issues.

WHAT YOU BRING

REQUIRED QUALIFICATIONS

• 3–5 years of hands-on SAP IS-U FI-CA functional experience.
• Hands-on experience configuring and supporting SAP IS-U FI-CA solutions.
• Strong functional knowledge of key FI-CA processes, including:
  • Payments and payment reversals
  • Dunning
  • Collections
  • Clearing and open-item management
  • Write-offs
  • Security deposits
  • Refunds
  • Installment plans
  • Returns
  • Account determination
• Understanding of utility meter-to-cash and customer-to-cash business processes.
• Experience supporting SAP FI-CA in a production environment.
• Demonstrated ability to troubleshoot complex FI-CA issues and perform root-cause analysis.
• Strong understanding of FI-CA integration with SAP IS-U Billing and SAP FI/GL.
• Experience gathering requirements and translating business needs into functional solutions.
• Strong functional documentation and specification-writing skills.
• Ability to assess functional and downstream impacts across FI-CA, Billing, Customer Service, and related SAP IS-U processes.
• Strong client-facing communication and stakeholder management skills.
• Bachelor’s degree in Information Systems, Business Administration, Accounting, Finance, or a related field, or equivalent professional experience.

PREFERRED QUALIFICATIONS

• SAP IS-U Billing functional experience.
• Exposure to SAP IS-U Device Management.
• Experience with SAP S/4HANA Utilities.
• Experience working in a managed services, Application Management Services (AMS), or production-support environment.
• Experience with Jira, ServiceNow, or similar ticket-management platforms.
• Previous experience in the utilities industry.
• SAP FI-CA or related SAP certification.

WHAT MAKES YOU SUCCESSFUL

• Analytical: You break down complex financial and system issues and identify practical, sustainable solutions.
• Business-Minded: You understand how financial, billing, and customer-account processes support broader operational objectives.
• Collaborative: You work effectively with business stakeholders, technical teams, clients, and cross-functional SAP teams.
• Detail-Oriented: You prioritize accuracy in configuration, testing, documentation, and financial transactions.
• Proactive: You identify potential issues, recommend improvements, and take ownership of problems through resolution.
• Adaptable: You are comfortable balancing production support, project work, changing priorities, and continuous learning.
• Customer-Focused: You communicate clearly, manage expectations, and maintain a strong focus on business impact and service quality.

WHY JOIN US?

• Competitive USD Salary: Compensation aligned with your skills and experience.
• Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance.
• Health Insurance Subsidy: Support toward your healthcare expenses.
• Annual Salary Reviews: Opportunities for compensation growth as you develop in your role.
• Paid Training & Certifications: Continued investment in your professional development.

READY TO SOLVE COMPLEX SAP CHALLENGES?

If you’re an SAP IS-U FI-CA professional who enjoys solving complex business problems, improving financial processes, and working closely with both clients and technical teams, we’d love to hear from you.

Ready to put your puzzle-solving skills to the test? Join our team today!