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Salesforce Systems Analyst

RemoteUnited States only· UTC-8…UTC-8
Published
Experience
Junior
Employment
Full-time
Company size
Enterprise
Salary not disclosed
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Open to US only · UTC-8…UTC-8. Set where you work from to check your eligibility.

No BS summary

A junior to mid-level Salesforce Systems Analyst with 1-3 years of experience supporting Salesforce, CRM systems, or related technologies. Must be US-based (remote) and able to work Pacific time zone hours. Strong troubleshooting, reporting, data management, and administration skills required.

Core skills

Salesforce

Optional skills

Salesforce Administrator CertificationExperience with Salesforce reportsExperience with dashboardsExperience with profilesExperience with permission setsExperience with flowsExperience with security modelsSQL

What you'll do

  • Serve as a primary point of contact for Salesforce users and support requests.
  • Investigate, troubleshoot, and resolve system issues while escalating complex problems when needed.
  • Partner with users to understand challenges, identify root causes, and recommend solutions.
  • Support user adoption and provide guidance on Salesforce best practices.
  • Build and maintain Salesforce reports, dashboards, and homepage components.
  • Fulfill business reporting requests and ensure consistency of key metrics.
  • Perform data audits, cleansing, deduplication, bulk updates, and ongoing maintenance.
  • Monitor and maintain data quality across Salesforce objects and processes.
  • Support user management, record maintenance, field updates, page layouts, and configuration changes.
  • Assist with Salesforce security administration, including profiles, permission sets, roles, and access controls.
  • Support Salesforce Flows and automation within established governance standards.
  • Document system updates and maintain platform integrity.
  • Participate in User Acceptance Testing (UAT) for enhancements and releases.
  • Validate system changes against business requirements before deployment.
  • Identify process improvements and opportunities to enhance the user experience.

What they require

  • 1-3 years of experience supporting Salesforce, CRM systems, business applications, or related technologies.
  • Experience with reporting, data analysis, data validation, or database-related processes.
  • Strong problem-solving, analytical, and troubleshooting skills.
  • Excellent communication and customer service skills.
  • Ability to manage multiple priorities and work both independently and collaboratively.
  • High school diploma or equivalent.
  • Preferred: Salesforce Administrator Certification.
  • Preferred: Equivalent Salesforce administration or support experience will be strongly considered.
  • Preferred: Bachelor's degree in Information Systems, Computer Science, Mathematics, Statistics, Business Analytics, or a related field.
  • Preferred: Experience with Salesforce reports, dashboards, profiles, permission sets, flows, and security models.
  • Preferred: Experience supporting ticketing systems, technical support environments, or help desk operations.
  • Preferred: Familiarity with SQL, data queries, or data manipulation tools is a plus.
  • You must be willing and able to work Pacific time zone hours.
  • Occasional travel may be required.
  • Occasional non-standard work hours, overtime, or on-call support may be required based on business needs.

Benefits

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Program.
  • Diversity, Equity & Inclusion: Inclusive education and meaningful peer-to-peer conversations.
  • Make the Most of our Global Organization: Network with new co-workers within your first 30 days our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities.

Leap Platform

Leap Platform is a Go-To-Market-as-a-Service (GTMaaS) growth engine built to accelerate how software is sold, scaled, and sustained. As a wholly owned subsidiary of TD SYNNEX, Leap delivers a purpose-built GTM execution model designed to drive faster, more predictable growth. Leap partners with the world’s leading software providers and takes complete ownership of the customer journey, driving consistency, accountability, and speed from first purchase to long-term growth.

SoftwareEnterprise
Salary not disclosed