A Hiring Group
Sales Team Leader– Appliance Repair (Remote, PST)
RemoteMoldova only· UTC-8…UTC-8
- Role
- Sales
- Employment
- Full-time
Salary not disclosed
Check eligibility
Open to MD only · UTC-8…UTC-8. Set where you work from to check your eligibility.
No BS summary
An experienced field-sales closer who will call, SMS and email customers that skipped repair after a technician visit to convert them with offers. Must work PST hours, be bilingual in Russian and English, and be fluent with CRM and spreadsheets.
Required skills
CRMSpreadsheetsCommunication software
Required languages
English ExcellentRussian Excellent
Key Responsibilities
- Customer follow-up : Engage with customers who did not proceed with repair services after a technician visit.
- Multi-channel communication : Maintain consistent contact via calls, SMS, and email until a clear decision is reached.
- Technician collaboration : Coordinate with technicians to understand repair details and determine potential discounts or special offers.
- Sales conversion : Present competitive offers and incentives to maximize conversion rates.
- CRM management : Accurately track and update customer status in the CRM system.
- Process improvement : Work with management to identify customer objections and recommend improvements.
- Target achievement : Consistently meet and exceed weekly and monthly conversion goals.
- Customer service : Deliver empathetic, professional communication to build trust and loyalty.
Requirements
- Availability to work in Los Angeles Timezone (PST).
- Proven experience in sales, customer follow-up, or account management (experience in home services or appliance repair is a plus).
- Excellent verbal and written communication skills in both Russian and English.
- Strong negotiation and persuasion abilities.
- Highly organized, self-motivated, and capable of managing multiple follow-ups simultaneously.
- Proficiency with CRM tools, spreadsheets, and communication software.
- Goal-driven mindset with a passion for closing deals and driving revenue.
Compensation & Growth
- Competitive base salary + commission based on successful conversions.
- Additional performance bonuses.
- Clear career growth opportunities within the company.
What you'll do
- Customer follow-up: Engage with customers who did not proceed with repair services after a technician visit.
- Multi-channel communication: Maintain consistent contact via calls, SMS, and email until a clear decision is reached.
- Technician collaboration: Coordinate with technicians to understand repair details and determine potential discounts or special offers.
- Sales conversion: Present competitive offers and incentives to maximize conversion rates.
- CRM management: Accurately track and update customer status in the CRM system.
- Process improvement: Work with management to identify customer objections and recommend improvements.
- Target achievement: Consistently meet and exceed weekly and monthly conversion goals.
- Customer service: Deliver empathetic, professional communication to build trust and loyalty.
What they require
- Ability to work in Los Angeles Timezone (PST).
- Proven experience in sales, customer follow-up, or account management.
- Excellent verbal and written communication skills in both Russian and English.
- Strong negotiation and persuasion abilities.
- Highly organized, self-motivated, and capable of managing multiple follow-ups simultaneously.
- Proficiency with CRM tools, spreadsheets, and communication software.
- Goal-driven mindset with a passion for closing deals and driving revenue.
- Preferred: Experience in home services or appliance repair.
Benefits
- Base salary plus commission based on successful conversions.
- Additional performance bonuses.
- Career growth opportunities within the company.
Home Services
Salary not disclosed