Revenues, Housing Benefits & ASC officers

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you’ll love this role of Revenues, Assessments & Property Inspection Officer This is a fully remote, on-demand role where you'll provide specialist support to local authority clients across Revenues, Benefits, Assessments and Property Inspection services during periods of increased demand, project delivery, or staffing pressure. You'll play a key role in ensuring that Council Tax, Business Rates and Benefits administration is delivered accurately, efficiently and in accordance with current legislation. Depending on your experience, you'll work within one or more specialist areas including Revenues, Assessments or Property Inspection activities. This role is ideal for an experienced local government professional who enjoys working independently, managing their own workload and making a direct impact for clients across the UK. Key Responsibilities • Process Council Tax, Business Rates and Benefits work accurately and in line with relevant legislation and regulations • Assess information from multiple sources to determine claims, liabilities, reductions, discounts, exemptions and recovery actions • Respond to customer, stakeholder and client enquiries by telephone, email and written correspondence • Carry out account maintenance, billing, payment arrangements, recovery actions and overpayment processing as required • Gather, review and verify evidence in support of Housing Benefit and Council Tax Support claims • Process revisions, appeals, disputes and overpayment recovery actions in accordance with legislation and local procedures • Maintain accurate records and management information whilst meeting agreed service levels and deadlines • Access client systems and work in accordance with contract requirements, processes and procedures • Liaise with government departments, local authority stakeholders and external agencies where required • Undertake property inspections, validation visits and reporting activities where relevant to your specialism • Access and utilise DWP Customer Information System (CIS) where appropriate Requirements • Minimum three years' experience working within Revenues, Benefits, Assessments or a related local government environment • Strong working knowledge of Council Tax, Business Rates, Housing Benefit and/or Council Tax Support legislation • Experience processing assessments, liabilities, payments, recovery actions or property inspection activities • Confident using Revenues and Benefits systems and online case management platforms • Excellent communication skills with the ability to explain complex regulations clearly and professionally • Strong customer service experience dealing with members of the public and stakeholders • Ability to work independently with minimal supervision whilst managing competing priorities • Highly organised with excellent attention to detail and accuracy • Able to work effectively under pressure and consistently meet targets and deadlines • Experience using DWP CIS is desirable Desirable • IRRV Technician Qualification • Experience working across multiple Revenues and Benefits software platforms • Knowledge of problem-solving methodologies • Experience supporting and mentoring less experienced colleagues • Property Inspection experience relating to Council Tax or Business Rates liabilities We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Benefits Benefits Time Off & Work-Life Balance ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! ✔ Days of Difference – Up to 3 extra days off for volunteering. Financial Well-being & Security ✔ Pension Contributions – 5% employer match to support your future. ✔ Income Protection – Up to 75% salary cover for long-term illness. ✔ Life Assurance – 4x salary tax-free lump sum. ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). Health & Perks ✔ Health Cash Plan – Claim back physio, therapies & more. ✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. ✔ Affinity Groups – Join employee-led communities. ✔ Bounty Bonus – Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.