Revenue Operations Staff Systems Engineer
- Role
- Operations
- Experience
- Staff
- Employment
- Full-time
Open to US only. Set where you work from to check your eligibility.
No BS summary
Staff Systems Engineer with Salesforce administration, business systems engineering, integrations, and AI workflow design experience. Owns the go-to-market technology ecosystem, including Salesforce, Planhat, and RocketLane. Reports to Director of Corporate IT.
Core skills
Required skills
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Why This Role Is Important to Arcadia We are seeking a Revenue Operations Staff Systems Engineer who combines Salesforce administration, business systems engineering, integrations, automation, and AI-enabled workflow design. This role owns the architecture and operation of Arcadia’s go-to-market (GTM) technology ecosystem—including Salesforce, Planhat, RocketLane, AI agents, workflow automation platforms, and associated integrations. Arcadia’s go-to-market and customer operations teams run on a connected stack that directly shapes how we win, onboard, serve, and retain customers. Salesforce anchors the commercial engine, Planhat powers customer success, and RocketLane will run customer onboarding and implementation. This role exists to own that stack end-to-end—design, build, deployment, and ongoing administration—so Sales, Marketing, and Operations teams can scale with confidence. This is a hands-on role blending systems administration with systems engineering, reporting to the Director of Corporate IT. The person in this seat is the technical owner for GTM and Customer Operations platforms and the AI agents and automations built on top of them. The specific tools will evolve as this space changes quickly—the constant is ownership of the systems that GTM and Customer Operations depend on. What Success Looks Like In 3 months Take formal ownership of Salesforce, Planhat, and GTM and Customer Operations tooling, including administration, user access, and the enhancement intake queue Deliver a Salesforce health assessment documenting technical debt, data quality gaps, unused or conflicting automation, and a prioritized remediation roadmap Establish a clear request and release process for changes across the stack, with documentation and basic change control Ship an initial set of quick-win improvements that reduce manual effort for GTM and Customer Operations teams In 6 months
What you'll do
- Owns the architecture and operation of Arcadia’s go-to-market (GTM) technology ecosystem—including Salesforce, Planhat, RocketLane, AI agents, workflow automation platforms, and associated integrations.
- Owns the stack end-to-end—design, build, deployment, and ongoing administration—so Sales, Marketing, and Operations teams can scale with confidence.
- Technical owner for GTM and Customer Operations platforms and the AI agents and automations built on top of them.
- Take formal ownership of Salesforce, Planhat, and GTM and Customer Operations tooling, including administration, user access, and the enhancement intake queue
- Deliver a Salesforce health assessment documenting technical debt, data quality gaps, unused or conflicting automation, and a prioritized remediation roadmap
- Establish a clear request and release process for changes across the stack, with documentation and basic change control
- Ship an initial set of quick-win improvements that reduce manual effort for GTM and Customer Operations teams
- Responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.
What they require
- Combines Salesforce administration, business systems engineering, integrations, automation, and AI-enabled workflow design.
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