Revenue Operations Manager : Sales Programs, Analysis, and Process

EasyVista is a leading European IT Service Management (ITSM) and IT Operations platform, providing organisations with a unified cloud-based solution to manage IT service delivery, automate workflows, monitor digital infrastructure and support employees across increasingly complex enterprise environments. Its platform combines ITSM, Remote Support, Monitoring, Automation and AI capabilities to help CIO organisations improve operational efficiency, reduce downtime and deliver a better digital employee experience. Founded in France, EasyVista has grown into a leading European provider of IT Service Management and IT Operations software provider, serving more than 3,000 customers globally across enterprise, public sector and mid-market organisations. The business has expanded both organically and through acquisition, most recently strengthening its position in the DACH region through the acquisition and integration of OTRS, one of Germany's best-known ITSM platforms. Under Eurazeo's ownership, EasyVista has entered the next phase of its evolution: transforming from a traditional ITSM software provider into a broader AI-enabled IT Operations platform. Alongside significant investment in product innovation, the business has expanded into Remote Support, Monitoring and Automation, transitioned towards a subscription-led commercial model, invested in Customer Success and is building a scalable partner ecosystem. Following the acquisition and ongoing integration of OTRS, Germany has become one of EasyVista's most strategic growth markets, with the business now focused on scaling its enterprise platform, accelerating cross-sell opportunities and establishing itself as a leading European alternative within the IT Operations software market.

The Revenue Operations – Sales Programs, Analysis & Process Manager - drives sales excellence and go to market programs performance by building an analytics and operational infrastructure that amplifies sales results. In this role, you ensure that commercial initiatives are driven by reliable data, governed by scalable processes, and executed with consistency. In partnership with the Sales, Finance, and Operations leadership, you will drive operational excellence, improve forecast predictability, and enable data-driven decision-making across the revenue lifecycle. You design and drive adoption of a robust analytics infrastructure that provides complete visibility into key performance indicators across the sales organization, enabling continuous campaign optimization. You consolidate and organize data from multiple sources to identify performance levers, and you support analyses that inform strategic and actionable decisions. In parallel, you structure commercial operations through clear process documentation and targeted training programs. You create standard operating procedures, playbooks, and workflows that ensure the team executes its functions with excellence and consistency. You develop and deliver training programs that drive adoption and enable teams to master both processes and systems. In constant partnership with sales and operations leadership, you continuously refine analytics and processes to support evolving business objectives. Your success is measured by the organization's ability to drive campaigns with data-driven insights, execute processes with excellence, and achieve commercial targets through informed decision-making and operational discipline. You will own and continuously improve the commercial value creation process through data-driven analysis, process optimization, and scalable revenue models. YOUR KEY DUTIES Work in close collaboration with COO and CRO to understand, build and deploy go-to-market Programs, as well as ensure/monitor their swift execution to adjust and accelerate if needed Design and maintain analytics infrastructure across Salesforce, BI platforms, and custom reporting solutions to provide visibility into key performance indicators (KPIs), including conversion rates, sales cycle time, pipeline velocity, win rates, ARR, and campaign effectiveness Monitor and optimize campaign performance by designing dashboards and reporting mechanisms that track campaign ROI, lead quality, conversion rates, and revenue impact; provide actionable insights that inform campaign refinement, resource allocation, and go-to-market strategy adjustments Develop predictive analytics and sales forecasting models that enable leadership to anticipate pipeline trends, forecast revenue with accuracy, and proactively identify at-risk deals or underperforming segments Design, document, and maintain clear, comprehensive process documentation for all sales operations—including standard operating procedures, decision trees, playbooks, workflows, and campaign execution guides—ensuring materials remain current with process changes, system enhancements, and new commercial initiatives Develop and deliver training, enablement, and user adoption programs that support new systems, processes, and capabilities, leveraging adoption and engagement metrics to improve effectiveness, drive consistency, and accelerate business outcomes Collaborate with Sales, Marketing, Finance, Product, and Operations stakeholders to conduct needs analyses, define business requirements, align objectives and performance metrics, and develop documented processes, operating procedures, reporting standards, change management plans, and user adoption strategies that drive organizational alignment and effective execution Design and implement go-to-market enablement frameworks, processes, and best practices that drive scalable execution, user adoption, and commercial performance Consolidate and govern data across Salesforce and integrated business systems, ensuring accuracy and consistency while enabling trusted reporting, performance analysis, business case development, and ROI measurement Support and optimize day-to-day sales operations, ensuring data integrity, process adherence, efficient sales execution, and effective management of accounts, opportunities, quotes, orders, and campaigns Identify and implement process, automation, and technology improvements that enhance operational efficiency, enable scalability, and empower sales teams to focus on higher-value activities

5+ years in data analysis and analytics in a sales environment (preferably within a SaaS company) performing sales reporting, data hygiene, forecasting, and statistical data analysis Extensive experience using Salesforce CRM working with Salesforce reports and dashboards Understanding go-to-market programs: sales methodology, territory alignments, compensation workflows, and strategic initiatives as they pertain to data analysis, process, user experience, and customer needs Expertise in designing, documenting, and optimizing business processes; proficiency creating Standard Operating Procedures (SOPs) and workflow maps to drive organizational efficiency. Database knowledge, SQL and Excel Familiarity with AI-powered tools for advanced analytics, forecasting, and process optimization to enhance efficiency and insights Microsoft Office and collaborative tools skills Professional English is mandatory Experience with data governance frameworks, data validation, and quality assurance processes to ensure data integrity Strong facilitation and presentation skills to deliver training programs and communicate analytics insights to diverse audiences Strong analytical, organizational, project management, problem resolution, and communication abilities – including verbal, written, presentation, and facilitation skills

Desirable soft skills : Ability to influence stakeholders without direct authority Strong business partnership and consultative skills Excellent verbal and written communication skills Proficiency with BI platforms and reporting tools (e.g., Tableau, Looker, Power BI) to build analytics infrastructure and dashboards Salesforce Admin experience or certification Experience driving organizational change and user adoption Strong business acumen with the ability to analyze performance trends and guide data-driven decision-making Rejoindre EASYVISTA, c'est : 🎯 Une mutuelle familiale prise en charge à 100% par EASYVISTA 🎯 Une carte SWILE prise en charge à 60% par EASYVISTA 🎯 Un plan d'épargne entreprise 🎯 Un plan d'épargne retraite 🎯 Un accord d'intéressement