Revenue Operations Manager (Payments and Reconciliation)

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: TIME 100 Most Influential Companies (2023, 2026) Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) Fast Company Most Innovative Companies (2020, 2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Maven is seeking a Revenue Operations Manager (Payments and Reconciliation) to lead the end-to-end financial operations and reconciliation framework for our client-funded benefit programs. Reporting into the Revenue Cycle Management (RCM) team, you will move beyond simple oversight to architect a robust, scalable payment integrity program. You will be responsible for the full lifecycle of benefit funding, from accurate invoicing and money movement oversight to complex account reconciliation, while partnering with Product/Engineering to build automated financial controls that ensure operational excellence at scale. As a Revenue Operations Manager (Payments and Reconciliation) at Maven, you will: Oversee the end-to-end movement of benefit funds through Maven's payments infrastructure, ensuring transaction accuracy, timely disbursement, and integrity across the full funding pipeline. Own client invoicing for benefit funding programs and the timely reconciliation of complex claims bank account transactions and balances to ensure high-integrity financial operations. Monitor clinic and provider payments against contracted timeliness standards, identify systemic delays or SLA gaps, and partner with operations to resolve root causes. Manage Maven's floated benefit funding program, including tracking outstanding float balances, driving timely recoupment from clients, and escalating aging exposure to Finance. Lead cross-functional root cause analyses on financial discrepancies to implement structural solutions that prevent billing errors and optimize cash flow. Identify and implement continuous process improvements to increase the efficiency, accuracy, and scalability of the benefit funding function. Partner with Finance during the month-end close process, including supporting the preparation of detailed reconciliations, owning reporting deliverables and assisting with analyses around collections risk. Act as the financial subject matter expert for Client Success, equipping CSMs with detailed reconciliation insights and structural solutions to resolve billing disputes and optimize the client funding experience. Act as the business owner for funding tools, collaborating with Product and Engineering to design application enhancements, resolve bugs, and automate financial workflows. Establish and uphold strong internal controls and accountability standards to support audit readiness and financial compliance. We’re looking for you to bring: 6+ years in revenue cycle management, financial analysis, or payment operations, with direct experience in benefit funding, claims banking, or healthcare payment operations strongly preferred. Demonstrated readiness to lead a team, with experience mentoring junior staff, managing cross-functional workstreams, or standing in for a manager. Extensive experience in account reconciliation and using AI (e.g. Claude) and data tools (e.g., Looker) to identify financial patterns and drive business decisions. A proven track record of "creating order from chaos" by building sophisticated financial processes in fast-paced, entrepreneurial environments. Strong technical aptitude and experience partnering with Product/Engineering to resolve bugs and build automated financial fail-safes. Proficiency in Asana, Jira, and Looker to manage financial workflows, track technical tasks, and report on program health. The base salary range for this role is $115,000-$135,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .