Reservations & Guest Support Specialist – Remote
- Role
- Support
- Experience
- Entry level
Open to US only. Set where you work from to check your eligibility.
No BS summary
Client-facing reservations and guest support role for organized, service-oriented candidates. Remote (United States) — hospitality or customer-service experience helpful but not required. Day-to-day: handling reservation requests, confirmations, records, and guest inquiries across email/phone/messaging.
Core skills
Required skills
Reservations & Guest Support Specialist – Remote Location: Remote (United States)
About Us: We are a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience.
Position Overview: The Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process. This position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment.
Key Responsibilities: Assist with reservation requests, confirmations, and scheduling updates Respond to guest inquiries via email, phone, and messaging platforms Maintain accurate records, calendars, and service documentation Monitor timelines to ensure changes and confirmations are processed correctly Provide general guest support to ensure a smooth and positive experience Follow established workflows and quality standards Collaborate with internal team members to support daily operations
Qualifications & Skills: Strong customer service and communication skills High attention to detail and organization Ability to manage multiple tasks in a remote work environment Basic computer proficiency and ability to learn new systems Professional, reliable, and responsive Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.
Work Environment & Schedule: Fully remote position Flexible scheduling may be available Training and ongoing guidance provided
Why Work With Destination Knot: Remote work flexibility Structured and supportive work environment Clear expectations and established processes Opportunity to build coordination and guest support skills
How to Apply: Qualified candidates are encouraged to submit an application for review. Selected applicants will be contacted regarding next steps.
What you'll do
- Assist with reservation requests, confirmations, and scheduling updates
- Respond to guest inquiries via email, phone, and messaging platforms
- Maintain accurate records, calendars, and service documentation
- Monitor timelines to ensure changes and confirmations are processed correctly
- Provide general guest support to ensure a smooth and positive experience
- Follow established workflows and quality standards
- Collaborate with internal team members to support daily operations
What they require
- Strong customer service and communication skills
- High attention to detail and organization
- Ability to manage multiple tasks in a remote work environment
- Basic computer proficiency and ability to learn new systems
- Professional, reliable, and responsive
- Preferred: Previous experience in guest services, reservations, customer support, hospitality, or administrative roles
Benefits
- Remote work flexibility
- Structured and supportive work environment
- Clear expectations and established processes
- Opportunity to build coordination and guest support skills
- Training and ongoing guidance provided
- Flexible scheduling may be available
At Destination Knot, we specialize in crafting personalized travel experiences that create lasting memories.