Remote Patient Navigator

Work From Anywhere in LATAM or the Philippines Work Schedule: US Timezone (Flexible) | Staggered 9-hour shifts: 6:00 AM – 2:00 PM or 2:00 PM – 10:00 PM ET, transitioning to Sunday–Thursday coverage post-ramp About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. The company combines telehealth with distributed clinics across 10 US states and a virtual care team of physicians, nurse practitioners, dietitians, and coaches. Founded by leading medical school professors, it is scaling rapidly across multiple US markets and is building a brand-new Client Intake team to support surging patient volume. About the Role The Patient Navigator owns two phases of the patient journey. On the front end, they pick up inbound calls, lead pre-scheduled 15-minute video intro calls, screen for financing readiness and benefits eligibility, and book qualified patients for clinical consultations. Core Responsibilities Inbound Call Management & Front-End Patient Screening Pick up inbound calls at a 90–95% rate during business hours Attend 100% of pre-scheduled 15-minute video intro calls with potential patients Screen patients using structured financing-readiness and benefits-eligibility questions Educate potential patients on the client's non-surgical procedure offering in an educational, rapport-driven manner Book qualified patients for clinical consultations with nurse practitioners Post-Consultation Warm Handoff & Closing Support Join the last 10 minutes of medical consultations conducted by nurse practitioners Walk patients through next steps, payment logistics, and financing options Schedule follow-up calls for patients with outstanding questions Drive conversion from warm handoff to final payment and closing Documentation, Systems & Metrics Tracking Document all patient interactions in the company's EHR system (calls, texts, scheduling) Maintain HIPAA-compliant workflows and data-handling protocols Track consultation booking rate and warm-handoff close rate from Day 1 Collaborate with the team via Google Workspace (Google Chat as primary channel) Requirements Must-Have 2+ years of US healthcare experience in a patient-facing role (intake, coordination, scheduling, patient services, telehealth support, or clinical) Hands-on experience handling high-volume inbound patient calls and conducting scheduled video-based patient conversations Demonstrated experience discussing payment, financing, or cost options directly with patients or customers Proven experience working US business hours (ET/CT), including shift-based coverage Proficiency with Google Workspace and EMR/EHR or comparable healthcare scheduling platforms Ability to work on a MacBook within HIPAA-compliant workflows C1+ English (CEFR) with a neutral accent for US patient-facing phone and video communication Nice-to-Have Exposure to GLP-1 programs, medical weight loss, bariatric, or obesity care patient populations Spanish fluency in addition to English RN, LPN, or other clinical credentials Experience at a telehealth platform or cash-pay elective medical practice Prior Sunday or non-traditional shift coverage experience Benefits Competitive Salary: Based on experience and skills Remote Work: Fully remote—work from anywhere Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting Generous PTO: In accordance with company policy Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Direct Mentorship: Guidance from international industry experts Learning & Development: Ongoing access to resources for professional growth Global Networking: Connect with professionals worldwide Our Recruitment Process Application Screening Skills Assessment Topgrading Interview Client Interview Job Offer Client Onboarding Ready to Join Us? If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.