Remote | Customer Support | Cruise Specialist
- Role
- Support
- Experience
- Junior
Open to US, CO, CU, UY only. Set where you work from to check your eligibility.
No BS summary
Entry-level customer support role for someone organized and service-focused who wants to help clients plan and book cruises. No prior cruise experience required; must be comfortable using online systems and booking tools.
Required skills
Position Overview
We are seeking service-focused and detail-oriented individuals to join our team as a Customer Support Cruise Specialist. This role involves assisting clients with cruise planning, reservation coordination, and providing a smooth and enjoyable booking experience from start to finish.
This is an entry-level opportunity within the travel industry. No prior cruise experience is required. Training and support are provided.
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Key Responsibilities
- Assist clients with exploring cruise options, itineraries, and onboard experiences
- Support the booking and confirmation process for cruise reservations
- Respond to customer questions regarding destinations, cruise lines, and travel requirements
- Review reservation details to ensure accuracy, including dates and traveler information
- Maintain organized records of client bookings and communications
- Provide timely follow-up and support before and after travel
Qualifications
- Strong communication skills with a customer-first approach
- Detail-oriented with the ability to stay organized
- Comfortable using online systems and booking tools
- Ability to work independently in a remote or structured environment
- Customer service, hospitality, or administrative experience is helpful but not required
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$45,000 - $65,000 a year
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What We Offer
- Structured onboarding and role-specific training
- Access to cruise booking platforms and travel resources
- Ongoing development and support
- Flexible work environment
- Collaborative and team-oriented culture
Ideal Candidate
This role is ideal for individuals who enjoy travel, customer service, and helping others plan memorable experiences, especially those looking to build skills in cruise bookings and client support.
What you'll do
- Assist clients with exploring cruise options, itineraries, and onboard experiences
- Support the booking and confirmation process for cruise reservations
- Respond to customer questions regarding destinations, cruise lines, and travel requirements
- Review reservation details to ensure accuracy, including dates and traveler information
- Maintain organized records of client bookings and communications
- Provide timely follow-up and support before and after travel
What they require
- Strong communication skills with a customer-first approach
- Detail-oriented with the ability to stay organized
- Comfortable using online systems and booking tools
- Ability to work independently in a remote or structured environment
- Customer service, hospitality, or administrative experience is helpful but not required
- This is an entry-level opportunity within the travel industry
- No prior cruise experience is required
Benefits
- Structured onboarding and role-specific training
- Access to cruise booking platforms and travel resources
- Ongoing development and support
- Flexible work environment
- Collaborative and team-oriented culture
Aisle & Abroad is a wedding, event, and destination experience studio focused on creating meaningful celebrations and curated journeys. We support clients with weddings, events, cruises, honeymoons, and milestone experiences through thoughtful planning and personalized service.
What people say about this company
3.5/ 5
- Work-life balance is often mentioned positively.
- Employees appreciate the supportive team culture.
- Concerns about management effectiveness and communication.