Remote Call Center Representative
- Role
- Support
- Experience
- Mid
- Employment
- Full-time
Open to US only. Set where you work from to check your eligibility.
No BS summary
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.
Required skills
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but Candidate must reside in Miami, FL or nearby cities.
Duties:
Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Accurately record all call details in accordance with procedures
Conduct database and open-source research
Route and escalate calls appropriately
Other duties, as assigned
Requirements
3+ years experience in a call center
Associates Degree (Preferred) high school diploma or equivalent is required
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information
Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
What you'll do
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Accurately record all call details in accordance with procedures
- Conduct database and open-source research
- Route and escalate calls appropriately
What they require
- 3+ years experience in a call center
- High school diploma or equivalent is required
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Experience in handling sensitive information
- Preferred: Associates Degree
TechOp Solutions is seeking an experienced professional to lead the successful execution of a federal customer service and financial operations support contract.