Care Access
Registered Nurse, Clinical Delivery
RemoteUnited States only
- Experience
- Senior
- Employment
- Part-time
$34–$48/hr
Check eligibility
Open to US only. Set where you work from to check your eligibility.
No BS summary
Registered Nurse needed to manage communication of critical lab results to patients, ensuring compliance. Requires active RN licensure, compact licensure, and 3+ years of experience in nursing or clinical research. Must be proficient in EMR systems and able to work remotely within the United States.
Required skills
SalesforceEMR systems
Required languages
English
What you'll do
- Manage the communication of critical and abnormal lab results to patients, ensuring compliance with state licensure requirements.
- Contact patients, document communications, follow up on lab escalations, and collaborate with providers to ensure all patient interactions are appropriately managed and documented.
- Provide patient education, ensuring patients understand their lab results and any necessary next steps in their care, as well as providing study specific information that is tailored to the patient.
- Serve as a point of escalation for the Member Services team, addressing complex inquiries related to lab results and assisting in the resolution of patient concerns by providing clinical insights and ensuring patients receive accurate information and appropriate follow-up.
- Liaise with the Clinical Conduct Team to investigate and resolve issues related to duplicate lab results or other concerning findings, as advised by the Medical Director.
- Assist in training and educating the Member Services team to improve patient interactions and enhance service quality.
- Receive and Review Lab Results from Pre-screening Program: Autonomously evaluate flagged abnormal, urgent, or critical lab findings to prepare them for patient communication, ensuring accuracy and timeliness.
- Patient Communication: Proactively contact patients to discuss abnormal and critical lab outcomes. Ensure focused and uninterrupted communication, adhering to protocols while delivering only legally permissible information within the RN scope of practice. Use communication techniques to convey complex medical information clearly in a way non-medical patients will understand. Understand that the results shared with the patients may have serious health implications for them and relay them in a compassionate manner.
- Patient Education: Develop and implement patient education initiatives to enhance understanding of lab result significance and promote informed decision-making. Ensure patients understand their lab results and any necessary next steps in their care.
- Critical Thinking: Independently utilize critical thinking to assess the urgency and implications of abnormal and critical lab results, prioritizing patient communication based on clinical significance.
- Documentation: Maintain comprehensive and precise documentation of communications in patient progress notes. Record abnormal and critical results, patient concerns, and subsequent actions. Ensure compliance with regulatory signature requirements.
- Time Management: Exhibit exceptional time management skills to efficiently manage multiple lab results and patient communications, prioritizing urgent cases promptly.
- Problem Solving Expertise: Apply advanced problem-solving abilities using medical training and experience to troubleshoot issues related to lab result discrepancies or data integrity.
- Data-Driven Decision Making: Leverage data analytics to identify patterns and trends in lab results, contributing to evidence-based practice and enhanced patient outcomes.
- Regulatory Knowledge: Maintain up-to-date knowledge of healthcare regulations and compliance standards to ensure all communications adhere to legal and ethical guidelines.
- Escalation to Providers: For questions beyond the RN’s medical scope, escalate to a licensed, on call provider (NP/PA/MD/DO) and manage the completion of result delivery and accompanying required documentation.
- Member Services Team Escalations: Address lab-related escalations from the Member Services Team, such as result clarifications, data discrepancies, or additional test requests, and communicate resolutions back to the patient, documenting the outcome.
What they require
- Strong analytical capabilities, exceptional communication skills, and a commitment to fostering a patient centered environment.
- Strong attention to detail and ability to manage multiple patients efficiently.
- Ability to work independently while collaborating with a larger clinical team.
- This role is pivotal in upholding clinical and legal standards through meticulous communication and patient care management.
- Precision in data analysis and documentation to ensure accuracy in lab results and reporting.
- Active RN licensure with a commitment to compliance and regulatory standards.
- Compact Licensure required.
- Additional licenses may be required in addition.
- BSN or equivalent degree preferred.
- Minimum of 3 years of experience as a working nurse, clinical research, medical communications, and/or related field.
- Compact licensure required, non-compact state license preferred.
- Willingness to maintain and obtain additional state licenses as needed.
- Must hold all licenses in good standing.
- This is a part-time position.
- This role requires 100% of work to be performed in a remote office environment.
- Work within a structured on-call system to ensure coverage when team members are on leave.
- This is a remote position with less than 10% travel requirements.
- Occasional planned travel may be required as part of the role.
- The ability to use keyboards and other computer equipment.
Benefits
- PTO and On-Call Coordination
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care.
Healthcare
Details
Visa sponsorshipNo
$34–$48/hr