Reconciliation and Fraud Analyst

Tangem is a high-tech company in the blockchain sector was founded in 2017, headquartered in Zug, Switzerland, with branches in North America, Eastern Europe, and APAC.

Tangem started with the idea of bringing digital assets to the masses using a unique combination of a smartcard-based hardware wallet and mobile applications. Company owns and promotes the technology of hardware cold-wallet for digital assets with secure and simple UX in 220 countries today. Our customers enjoy setup time within 1 minute with the ultimate security level for digital assets on their wallet. Tangem solutions offer multi-support of a growing number of thousands of tokens by a single wallet. SBI Crypto Investment Ltd., the digital asset venture investment company wholly owned by SBI Holdings Inc., has invested $15 million into Tangem in 2019 for mass adoption of blockchain technology. In this role, you will focus primarily on two key areas:

1. Transaction Reconciliation and Reporting (60% of your time)

You will support the settlement process and assist in the calculation of revenue and cost reports through regular reconciliation activities.

Key responsibilities:

• Perform regular transaction reconciliations with partner companies.
• Ensure transaction volumes and values are accurately aligned between internal systems and partner platforms.
• Reconcile transaction volumes across multiple transactions and verify the settlement exchange rates applied by partners.
• Monitor company revenue and costs by preparing and maintaining corresponding reports.
• Maintaining and updating monthly and weekly analytical dashboards.

2. Fraud Monitoring and Partner Support (40% of your time)

You will help minimize the financial impact of fraudulent activity by managing fraud monitoring processes and supporting partner requests.

Key responsibilities:

• Handle daily requests from Payment Service Providers (PSPs) related to fraud cases, including the preparation and submission of supporting documentation.
• Collaborate with various internal departments (such as the logistics team) to gather necessary data, including shipment confirmations and other relevant information.
• Create and maintain analytical dashboards to track fraud ratios, reasons for fraud, and the overall success rate of transactions.

Preferred Skills:

• Excellent skills in Microsoft Excel, including advanced formulas and familiarity with Power Query. SQL is a plus.
• Proven experience in the fintech and cryptocurrency industries, preferably within a PSP environment.
• Knowledge of fraud detection processes and chargeback management.
• Strong background in transaction reconciliation.
• Solid understanding of cryptocurrencies, token exchanges, and cross-border payment systems.
• English level B2 or higher.

What we offer:

• Stability, growth, participation in shaping the future unicorn;
• Remote work from any location;
• Competitive salary in EURO/USDT