Rates and Availability Agent
- Role
- Support
The listing doesn't say where it hires from. Check the description or the employer's site before applying.
No BS summary
Detail-oriented, data-driven, and proactive Rates & Availability Agent needed for a global team. Requires strong attention to detail in data management, comfort with spreadsheets and booking systems, and analytical skills. Experience in travel/hospitality roles is a plus.
Core skills
Required skills
Optional skills
We’re Hiring: Rates & Availability (R&A) Agent About Us LiveAboard.com is the easiest place online to book liveaboard diving and cruise trips. Founded with the vision of offering customers the widest variety of liveaboards at the best price guaranteed, we have grown into the largest online liveaboard travel agency worldwide by consistently prioritizing customer satisfaction. As we continue to expand, we are looking for a detail-oriented, data-driven, and proactive Rates & Availability Agent to join our dynamic global team. Key Responsibilities As a Rates & Availability Agent , you will play a critical role in ensuring our liveaboard and cruise offerings are accurately priced, correctly available, and always bookable. This role is ideal for someone who enjoys data management , system accuracy, and keeping complex information organized and reliable. Maintain and update rates, availability, and inventory in our booking systems Monitor and manage inventory to ensure accurate availability listings Perform regular data checks, audits, and validations to maintain data integrity Collaborate with operators to obtain, verify, and clarify rate and availability information Resolve discrepancies and ensure consistency across all listings Support promotional campaigns by managing special rates and offers Assist the customer service team with rate- and availability-related inquiries Support ad hoc administrative and data-related tasks as needed How to Apply If you are passionate about travel, enjoy working with data, and have a keen eye for detail, we’d love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you’re a great fit for this role. We look forward to welcoming a new team member who shares our passion for adventure, accuracy, and excellence in service. Strong attention to detail and accuracy, especially in data management Comfortable working with spreadsheets, booking engines, and online systems Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently while managing multiple tasks and deadlines Experience in rates, inventory, back-office, or travel/hospitality roles is a plus
What you'll do
- Maintain and update rates, availability, and inventory in our booking systems
- Monitor and manage inventory to ensure accurate availability listings
- Perform regular data checks, audits, and validations to maintain data integrity
- Collaborate with operators to obtain, verify, and clarify rate and availability information
- Resolve discrepancies and ensure consistency across all listings
- Support promotional campaigns by managing special rates and offers
- Assist the customer service team with rate- and availability-related inquiries
- Support ad hoc administrative and data-related tasks as needed
What they require
- Strong attention to detail and accuracy, especially in data management
- Comfortable working with spreadsheets, booking engines, and online systems
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently while managing multiple tasks and deadlines
- Experience in rates, inventory, back-office, or travel/hospitality roles is a plus
The LiveAboard.com Customer Support team are located around the world. They are passionate divers, instructors, and explorers. The team use their experience to provide personalised recommendations and support to customers planning their own journeys. Customers contact LiveAboard.com via email, phone and social media, and our support is both B2C and B2B. We provide expertise on behalf of our partners, ensuring a seamless experience for both parties in the lead-up to, during, and after a trip has taken place. Our team focuses on developing ongoing customer relationships, aiming to drive advocacy for LiveAboard.com and our partners.