Property Management Coordinator

Property Management Coordinator – Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is hiring a Property Management Coordinator to support the day-to-day operations of a growing self-storage portfolio. This is a highly organized, customer-focused operations role that serves as the backbone of daily property management activities. You’ll ensure customer inquiries, rentals, move-ins, move-outs, billing issues, delinquency management, and administrative workflows are handled accurately and efficiently. Working closely with leadership and on-site teams, you’ll help deliver exceptional customer service while maintaining organized systems and improving operational processes. If you enjoy creating structure, solving problems, and keeping operations running smoothly, this role is built for you. What You’ll Own Customer Service & Tenant Support Respond to customer inquiries via phone, email, and messaging platforms. Assist customers with: Reservations Rentals Move-ins Move-outs Billing questions Gate access issues Lease-related inquiries Maintain accurate customer records, notes, and communication history. Resolve customer concerns professionally and escalate issues when necessary. Deliver an outstanding customer experience throughout the rental lifecycle. Property Management Operations Process new rentals and lease documentation. Coordinate move-in and move-out activities. Monitor occupancy levels and rental activity. Maintain accurate records across property management systems. Support daily operational activities to ensure facilities run efficiently. Delinquency & Payment Management Monitor delinquent accounts and outstanding balances. Send payment reminders and follow-up notices according to company policies. Assist customers with billing and payment-related inquiries. Escalate delinquent accounts when appropriate. Maintain accurate records of collection efforts and account status. Administrative Coordination Maintain organized records within property management systems. Coordinate with local teams when site support is required. Ensure customer records, lease documentation, and operational files remain accurate and up to date. Track outstanding tasks and ensure timely follow-up. Support leadership with administrative and operational initiatives. Systems & Process Improvement Create, document, and improve Standard Operating Procedures (SOPs). Develop workflows for: Lead management Rentals Move-ins Move-outs Delinquency management Customer communication Reporting Escalation processes Identify opportunities to improve operational efficiency and customer satisfaction. Help maintain consistency across multiple locations. Reporting & Communication Prepare reports covering: Occupancy Leads Delinquency Customer issues Operational performance Track unresolved issues and recommend solutions. Provide leadership with operational updates and performance insights. Maintain effective communication across internal teams. What Makes You a Strong Fit Highly organized with a process-oriented mindset. Excellent customer service and communication skills. Comfortable managing multiple priorities simultaneously. Proactive and capable of working independently. Detail-oriented with exceptional follow-through. Passionate about improving workflows and building efficient systems. Professional, dependable, and solution-focused. Required Experience & Skills Experience Strong customer service experience. Experience working remotely in a professional environment. Core Skills Native-level English communication skills, both written and verbal. Typing speed of at least 60 WPM . Strong phone, email, and written communication skills. Proficiency with Google Workspace, including: Gmail Google Drive Google Docs Google Sheets Strong organizational and administrative skills. Ability to manage multiple priorities and open tasks simultaneously. Excellent attention to detail and problem-solving abilities. Reliable internet connection and dedicated remote workspace. Nice-to-Have Property management experience. Self-storage industry experience. Leasing or tenant management experience. Administrative operations experience. Experience using: AppFolio Easy Storage Solutions Experience creating or improving SOPs and operational processes. Experience managing billing inquiries and delinquency workflows. What a Typical Day Looks Like Respond to customer inquiries and support requests. Process rentals, move-ins, and move-outs. Monitor delinquent accounts and send payment reminders. Update customer records and lease documentation. Coordinate with local teams regarding operational needs. Review occupancy reports and unresolved issues. Improve workflows and maintain SOP documentation. Support leadership with administrative and operational priorities. In short: You’ll keep property operations organized, customers supported, and business systems running efficiently while helping deliver an exceptional rental experience. Key Metrics for Success (KPIs) Customer response and resolution times. Occupancy and rental processing accuracy. Delinquency follow-up completion rates. Customer satisfaction and positive reviews. Accuracy of customer records and lease documentation. Timely reporting and task completion. SOP creation and process improvement implementation. Overall operational efficiency and organization. Why Join Us? High-impact role supporting daily property operations. Opportunity to improve systems and operational workflows. Work closely with leadership in a growing business. Fully remote work environment. Long-term growth opportunities into: Property Manager Operations Manager Portfolio Coordinator Director of Property Operations Interview Process Spark Hire Intro Video (3–5 minutes) Client Interview Offer & Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video . This is the first step in our hiring process and can be completed whenever it’s convenient for you. Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your property management or customer service experience, explain how you’ve handled tenant communication, billing issues, move-ins, move-outs, or operational coordination, and share examples of how you’ve improved processes or maintained organized systems. Your video will be reviewed by the hiring team before moving to the client interview. You can record your video as many times as you’d like before submitting it—only your final version will be reviewed. Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying. Apply Now If you’re highly organized, enjoy supporting customers, and take pride in keeping operations running smoothly, we’d love to hear from you. Apply today and help deliver exceptional property management experiences while supporting the growth of a dynamic self-storage portfolio.