Project Manager

RELOCATION TO BRASIL OR REMOTE GLOBAL | MIRATECH

Location: Salvador, Brazil. Work From Anywhere Culture. Relocation program available.

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking a highly skilled Project Manager to join our team, responsible for overseeing projects in the CX domain, with a focus on supporting both scope-based and time-and-material (T&M) engagements.

Responsibilities:

• Manage the full delivery cycle of technical projects, mainly in CX and telecom environments.
• Handle both fixed-scope and Time & Materials (T&M) projects, ensuring delivery on time and within budget.
• Create and maintain project plans, including tasks, timelines, owners, and milestones.
• Identify project risks and coordinate with vendors, carriers, and third parties to resolve issues.
• Follow standard project management processes such as scheduling, reporting, change management, and risk tracking.
• Work closely with Engineering, Operations, IT, Product, Finance teams, and external partners.
• Monitor project budgets, forecasts, and costs together with Finance teams.
• Prepare project updates, reports, and dashboards for management and stakeholders.

Qualifications

• 7+ years of hands-on project management experience, including significant exposure to CX, telecom, or infrastructure-related environments.
• Proven experience managing technical projects from initiation through closure, including ownership of scope, schedule, budget, risks, and stakeholder communication.
• Experience coordinating service orders, carrier escalations, maintenance activities, and multi-party technical cutovers.
• Strong communication and leadership skills, with the ability to facilitate meetings, drive decision-making, and manage cross-functional collaboration effectively.
• Proficiency with project management and collaboration tools such as Jira, MS Project, Confluence, and Excel for tracking and financial analysis.
• Strong organizational skills with exceptional attention to detail.
• Ability to work effectively in multicultural and distributed team environments.

Nice to have

• Previous experience within telecom, ISP, carrier, UCaaS, CX, or wholesale voice environments.
• PMP certification or equivalent project management qualification.

Additional Information

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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