Project Manager, Technology

WHO WE ARE Crossmedia is the global media independent. We’re committed to doing media and business the right way, guided by the principles of TRUST, REASON and the Pursuit of HAPPINESS. Crossmedia US was founded in NY in 2000 and is one of the largest minority-owned full-service media planning & buying agencies in the nation. We are 500+ Crossmedians worldwide with big ambitions to continue to grow with soul. We focus on what media agencies should do: create innovative connections between brands and people regardless of channel or budget. And we do it in an honest way. We are and always have been a values-based organization. We earn our clients TRUST by ensuring media transparency in our business model and objectivity in decision-making. We apply REASON & logic to finding solutions to our clients' greatest business challenges. The Pursuit of HAPPINESS matters to us. Big time. We invest in each colleagues’ professional & personal wellbeing and growth. It’s why we have countless initiatives, clubs & cultural events dedicated to our people and why we have been the top ranked media agency named to Ad Age’s Best Places to Work for the past seven years in a row. We have offices in the US, London and Germany. Our client roster includes U.S. Bank, Invesco, Newell Brands, NASCAR, Planet Fitness, American Cancer Society, Ricola, Herschend Family Entertainment, Zalando, Edible Arrangements, Citizens Bank, and more. PROJECT MANAGER The continued success of Crossmedia is driven by the strength of its people, its ability to evolve ahead of the changing media and technology landscape, and its commitment to its values. The Project Manager – Technology is responsible for leading the planning, coordination, execution, and delivery of enterprise technology initiatives across the agency. This role partners closely with business product owners, technical product owners, development resources, and stakeholders across the organization to ensure projects are well-defined, properly governed, and successfully delivered. Serving as the central point of coordination, the Project Manager aligns teams on priorities, timelines, dependencies, and outcomes while maintaining visibility into project health and delivery progress. The successful Project Manager combines strong organizational, communication, and problem-solving skills with experience leading cross-functional technology initiatives. They are comfortable navigating ambiguity, facilitating collaboration between technical and non-technical stakeholders, proactively managing risks, and driving projects from concept through implementation. This is an individual contributor role with no direct reports. The Project Manager independently leads projects and delivery efforts while partnering closely with product owners and technical teams. The role supports delivery discipline without replacing product ownership, technical decision-making, or people management responsibilities. Project Leadership & Delivery Lead multiple technology projects and workstreams through the full project lifecycle. Develop and maintain project plans, timelines, milestones, dependencies, delivery roadmaps, and status reporting. Coordinate activities across business stakeholders, product owners, and development teams to ensure successful delivery. Monitor project progress, proactively manage risks, and ensure alignment with scope, priorities, timelines, and business objectives. Support release planning, implementation activities, and post-launch follow-up. Stakeholder Management & Communication Serve as the primary point of coordination between business and technology teams. Facilitate project meetings, discovery sessions, sprint planning, backlog reviews, workshops, and status updates. Communicate project status, risks, decisions, dependencies, and recommendations to stakeholders at all levels of the organization. Translate technical concepts into business-friendly language and business needs into actionable project plans. Build collaborative relationships across departments to drive alignment and successful execution. Business & Technical Partnership Partner with business product owners to understand workflows, operational challenges, priorities, and desired outcomes. Collaborate with technical product owners and development teams on prioritization, backlog management, requirements refinement, delivery planning, and implementation. Support discovery efforts by documenting workflows, requirements, decisions, and success criteria. Ensure business requirements remain aligned with technical solutions throughout the project lifecycle. Risk Management & Continuous Improvement Identify, assess, and manage project risks, issues, assumptions, dependencies, and scope changes. Develop mitigation strategies, resolve delivery blockers, and escalate issues with recommendations when appropriate. Maintain project documentation, governance artifacts, status reports, decision logs, and project communications. Contribute to improving project management standards, delivery processes, reporting, templates, and operational workflows while fostering accountability, transparency, and continuous improvement. REQUIREMENTS 3–5 years of experience in project management, technology project delivery, product operations, business operations, or a related discipline. Experience leading technology, software development, automation, data, infrastructure, or enterprise solution initiatives. Demonstrated success managing cross-functional projects involving both business and technical stakeholders. Strong understanding of project management methodologies, governance practices, and delivery frameworks. Experience with Agile, Scrum, Kanban, sprint planning, backlog management, and software development lifecycles. Experience developing project plans, timelines, status reports, risk registers, and project documentation. Experience using project management and collaboration tools such as Smartsheet, Microsoft Planner, Microsoft Teams, SharePoint, or similar platforms. Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences. Strong organizational, analytical, problem-solving, and stakeholder management skills. Ability to manage multiple priorities and projects while maintaining attention to detail. Experience in media, advertising, analytics, AI, or technology-driven organizations is a plus. CAPM, PMP, Agile, Scrum, or similar project management certification is a plus. ADDITIONAL INFORMATION Responsibilities may evolve based on business needs. This role is an individual contributor position with no direct reports but is expected to independently lead projects, coordinate stakeholders, manage delivery risks, and drive successful execution across multiple technology initiatives and enterprise solutions. CROSSMEDIA BENEFITS Our principles of Trust, Reason, and the Pursuit of Happiness are brought to life through benefits that recognize and support the diversity and physical, emotional, and professional well-being of our people, including: Flexibility to work in hybrid manner with in-office and work from home options (depending on role). Open/Flexible PTO/Annual leave with US & UK specific policies Sponsored healthcare options and agency-wide physical & mental health support 401k with company match (USA), and generous Pension (UK) Paid sabbatical at significant milestone anniversaries Generous paid parental leave policy Life milestone recognition & support The Pursuit of Happiness Fund devoted to helping Crossmedians find their happy (be it travel, enrichment class, fitness membership or professional development) Cell phone/tech reimbursement Student Loan payment plan (US) Tuition reimbursement Learning & Development and training programs And burgers – lots and lots of burgers COMMITMENT TO DIVERSITY AND INCLUSION Diversity is in our DNA. As a minority-owned company, our commitment to an inclusive environment has long been embedded into agency practices and at every level. Almost one third of senior leadership identifies as a person of color and over half of our executive leadership are women. We have active mentoring & internship programs that create opportunities for underrepresented groups. Internal agency programming is anchored by XMEquity365, a permanent, year-round initiative fostering acknowledgement and support of marginalized communities within five pillars – Excellence, Voices, Education, Giving & Representation. Crossmedia is committed to providing equal employment opportunities and creating a diverse and inclusive company culture and that does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other basis prohibited by applicable federal, state, or local law. All job requirements are subject to possible revision to reflect changes in the position requirements, business necessities and/or to reasonably accommodate individuals with disabilities. Essential and other job functions are subject to modification. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with laws in the US and UK ). Continued employment remains on an “at-will” basis.” Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions in compliance with the American with Disabilities Act of 1990 (US based) Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Prolonged periods of sitting at a desk and working on a computer. Must be able to remain in a stationary position 50% of the time. Ability to stand, bend, and reach Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ability to observe details at close range (within a few feet of the observer). In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Crossmedia, please email people.team@xmedia.com . (US based candidates).