Project Coordination Manager

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together New Era Technology offers: · Full Benefits · Medical · Dental · Vision · 401K match · 28 PTO Days including company holidays SUMMARY: The Coordination Manager oversees the execution of work orders, provides strategic direction, and drives continuous improvement initiatives within the assigned vertical, adhering to PMO standards and methodologies. PRIMARY DUTIES & RESPONSIBILITIES include but are not limited to: Strategic Oversight and Improvement: Develop strategies to optimize work order execution processes and enhance operational Collaborate with cross-functional teams to implement process enhancements and best Ensure alignment with PMO’s project management framework and Leadership and Mentorship: Provide leadership and guidance to Service Coordinators and other team Handle escalated issues or complex work orders requiring senior-level Promote a culture of continuous improvement and professional Performance Analysis and Monitoring: Monitor industry trends and emerging technologies to stay ahead in operations Analyze performance metrics and KPIs to identify areas for Implement risk management practices to mitigate potential COMPETENCIES & KEY SKILLS: Extensive Operations Experience: Extensive experience in operations management or a related Deep understanding of operational processes and best Familiarity with PMO’s project management standards and Strategic Thinking and Decision-Making: Strategic thinking abilities to develop and implement improvement Strong decision-making skills to address complex issues and Ability to align operational strategies with organizational Leadership and Mentorship: Strong leadership skills to guide and mentor Service Coordinators and team Deep understanding of operational processes and best Experience in leading cross-functional teams and managing stakeholder Communication and Stakeholder Management: Excellent communication skills to interact with stakeholders at all Proficiency in managing stakeholder expectations and resolving Competence in stakeholder engagement and communication Data Analysis and Process Optimization: Proficiency in data analysis to evaluate performance metrics and identify improvement Experience in implementing process optimization Regulatory and Compliance Knowledge: Knowledge of regulatory requirements and compliance standards relevant to Ability to ensure operations adhere to safety regulations and company Conducting regular audits and reviews to ensure adherence to quality and compliance REQUIRED EDUCATION & EXPERIENCE REQUIRED: Three to five years of experience working in a project environment, including relevant industry experience preferably with overall responsibility. Experience in troubleshooting and resolving project PREFERRED EDUCATION & EXPERIENCE REQUIRED: Bachelor’s Degree PMP or Equivalent Professional Certification EXPECTED HOURS OF WORK: Full Time, 40 hours per week, plus overtime as needed TRAVEL: Travel expectation is up to 5%. PHYSICAL DEMANDS : Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. LANGUAGE SKILLS: English QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. EEO/AA Statement New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Below is the pay range of this position for considered candidates based on qualifications and experience. Pay Range $60,000 — $68,000 USD New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com . If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .