Program Manager, National Capital Region Chapter

Job Title: Program Manager, National Capital Region Chapter Department: Chapter Impact Location: National Capital Region(remote/virtual office)* Reports to: Program Director, National Capital Region Chapter (Dotted line reporting to Senior Director, Chapter Relations) Direct Reports: No Classification: Exempt Position type: Full-Time Employee Pay Band: $56,000 - $71,000 Blue Star Families Blue Star Families is a growing non-profit (Military Service Organization (MSO)) with a history of delivering innovative solutions. We're the team that senior DoD leaders seek out when they want ground truth on issues facing our military families. Our team members are motivated individuals that help each other do remarkable things for military families to bridge the civilian-military divide every day. We deliver first-class solutions that transform the military experience for military family members. We operate in an agile arena where great minds come together to make life better for military members and their families. We focus on data-driven insights while understanding the value of spirited storytelling. And we do all this in a highly flexible, virtual environment with great benefits! Our diverse and inclusive environment fosters a sense of belonging among our team resulting in innovative and creative decision-making. Are you ready to make a difference for the families of those who serve our great nation? We are the ideal match for the innovator, the out-of-the-box, strategic thinker who understands the value of social impact. General Description The Program Manager (PM) provides operational support for the NCR Chapter, ensuring consistent, high-quality execution of programs, events, and member experiences. The NCR Chapter is a flagship market and national headquarters where national priorities and local execution intersect. With 200+ annual experiences, 21,000+ members, and complex partnerships, dedicated operational capacity is required. This role enables Executive and Program leadership to focus on strategy and execution while the PM owns logistics, and high-level operational support. This is a hands-on role responsible for event delivery, logistics, volunteer coordination, and administrative support, ensuring seamless execution and a strong member experience. Flexibility is required, including evenings and weekends based on chapter needs. *The Program Manager must reside in the local community the Chapter serves, and perform additional programming in neighboring areas with high concentrations of military families. Key Responsibilities Program & Event Execution Support Program Director on execution of programs and events, ensuring consistency, quality, and follow-through Manage event logistics including timelines, materials, vendor coordination, and on-site execution Step in as needed to support or backfill for the Program Director or volunteers Operations & Systems Support Manage logistics, scheduling, and administrative coordination to ensure smooth execution Utilize and maintain systems (e.g., Hivebrite, Salesforce) for tracking, reporting, and communication Conduct basic desk research and support program preparation as needed Volunteer Coordination Support recruitment, onboarding, and on-site management of volunteers Ensure volunteers are prepared, supported, and effectively utilized during events Help maintain a positive and organized volunteer experience Executive & Administrative Support Provide administrative and operational support to the Executive Director and Program Director as needed Assist with fundraising events, partner engagements, and sustainability efforts specificaly through coordination and logistics Support scheduling, materials preparation, and follow-up activities Member Experience Delivery Ensure a high-quality, welcoming, and consistent experience across all member touchpoints Identify and flag operational gaps or opportunities to improve execution and efficiency Required Experience, Skills, and Background 2–4 years of experience in event support, program coordination, or community-based roles Strong organizational and execution skills with attention to detail Ability to manage multiple priorities in a fast-paced, high-volume environment Strong interpersonal skills and ability to work effectively with volunteers and community members Comfortable supporting both in-person events and administrative tasks Familiarity with basic systems/tools (e.g., CRM, event platforms, Google Workspace) Desired Experience, Skills & Background Experience with Customer Relationship Management (CRM) systems; and familiarity with Salesforce a plus. Familiarity with membership-driven organizations. More About Blue Star Families Blue Star Families empowers military and Veteran families to thrive by connecting them with their civilian neighbors — both people and organizations — to create strong communities of mutual support. We believe we're all stronger when we take care of one another. Our groundbreaking research is raising the nation's awareness of the unique challenges of military family life. With the help of neighbors across the country, Blue Star Families is overcoming the isolation and alienation of frequent moves, deployments, and reduced support from the government. Our innovative programs are solving specific challenges for military families, including fighting economic insecurity with resources that foster spouse career development, creating family strength with rich family programming, and providing critical peer support for caregivers, whose numbers are only increasing. Blue Star Families is a registered 501(c)(3) nonprofit organization. EEO Policy Blue Star Families is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Why Blue Star Families? Virtual/remote nonprofit organization that moves with you (position specific) Career growth opportunities Excellent benefits (403(b) with matching, Flexible Spending, Life Insurance, Short-Term Disability, Communications Allowance, and more) Permanent Change of Station (PCS) Leave for Active Duty Military Spouses On-the-job professional development training Front-line opportunity to positively impact the military experience Competitive salaries Workplace flexibility