Program Manager, Fulfillment Operations

Real people. Real service. At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a Program Manager, Fulfillment Operations to join our corporate Operations Team. This individual will report into our Manager of Program Management and lead critical facility buildout and automation initiatives across SupplyHouse's fulfillment network. They will own end-to-end project execution for new FC launches, relocations, and automation system deployments, coordinating closely with Operations, IT, Finance, and external vendors to deliver on scope, schedule, and budget. If you have a strong background in warehouse operations, capital project management, or supply chain engineering and thrive in a highly cross-functional environment with significant ambiguity, we’d love to hear from you! This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This position will require travel up to 15% of the year, including to our Melville, NY headquarters up to 3 times per year for internal meetings and team-building activities, as well as travel to our on-site fulfillment locations. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open. Role Type: Full-Time, Exempt Location: Remote Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility Base Salary: $82,000 – $103,000 per year Responsibilities: Lead project planning and execution for large-scale fulfillment center buildouts, including greenfield facility launches and FC moves from inception through go-live Own end-to-end coordination of automation system deployments (goods-to-person, conveyor/sortation, WMS integration) in partnership with automation vendors and internal IT Define project scope, milestones, resource requirements, and success metrics; maintain detailed project plans and hold workstream owners accountable to timelines Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution Partner with Operations, Finance, and Real Estate to develop and maintain capital and labor models supporting facility investment decisions Manage vendor relationships and deliverables across automation, construction, and equipment partners; escalate risks and hold vendors to contractual commitments Facilitate cross-functional communication across Operations, Supply Chain, IT, and Finance to ensure alignment on project status, risks, and decisions Identify and mitigate project risks; proactively surface issues to leadership with clear options and recommendations Conduct post-launch performance reviews to validate throughput, labor, and cost assumptions against design targets; feed lessons learned into future facility design Support continuous improvement initiatives across the fulfillment network in partnership with the CI team Develop and maintain operational and financial models (volume projections, labor planning, capacity utilization) to support facility design and investment decisions Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations Build and maintain performance measurement programs for automation systems across the fulfillment network, translating system data into actionable operational reporting Lead ROI tracking and validation for automation investments, including methodology development and ongoing reporting Own continuous post-launch performance measurement, including tracking actuals vs. design targets, managing an improvement backlog, and driving accountability across operations, vendor, and leadership teams Requirements: Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field 3+ years of program management experience in a supply chain, fulfillment, warehouse operations, or related distribution/logistics field Experience managing large-scale capital programs/projects ($5M+) including vendor contracts and equipment procurement Experience managing cross-functional projects with simultaneous workstreams across Operations, IT, Finance, and external partners Preferred Qualifications: Direct on-site fulfillment or warehouse operations experience Experience with greenfield facility buildouts or large-scale FC relocations Familiarity with WES/WCS integration and automation vendor management Experience with project management tools and methodologies (PMP, Agile, or equivalent) Experience in e-commerce or distribution environment Experience building KPI frameworks or performance dashboards in a fulfillment, warehouse, or distribution environment Experience working with WES, WCS, or WMS data to support operational reporting Proficiency in Excel, SQL, or BI tools (Power BI, Tableau, or equivalent) Why work with us: We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include: Comprehensive and affordable medical, dental, vision, and voluntary life insurance options 401(k) with up to 4% company match Paid vacation, sick time, and holidays Company-paid basic life insurance and long-term disability Discounted auto, home, and pet insurance programs Flexible Spending Account (FSA) Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) Company-provided equipment and one-time $250 work from home stipend $750 annual professional development budget $25 monthly Grubhub credit Company rewards and recognition program And more! We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments. We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy! We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget. We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more. We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. Additional Details: Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations. Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas. SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs. To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills. We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.