Product Support Specialist (with developer-level skill)
- Role
- Support
- Experience
- Junior
- Employment
- Full-time
Open to PH only. Set where you work from to check your eligibility.
No BS summary
Product support specialist in the Philippines with strong English and must-have CSS, HTML, and JavaScript. Open to fresh graduates; Shopify and Zendesk are advantages.
Core skills
Required skills
Optional skills
Required languages
About the Company: Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale. About the Client: The Client's company is designed to optimize shopper experiences to increase conversion rate, AOV & revenue. The Client's app seamlessly integrated into Shopify, BigCommerce, Magento, and WooCommerce, the client's company delivers AI-Search, Collection filters, Merchandising, Personalization, Similar Styles, and Complete-the-Look. About the Position: We're looking for a Product Support Specialist to answer support tickets and guide customers through the platform. OPEN TO FRESH GRADUATES Respond to customer inquiries and resolve issues via email (Zendesk) in a timely and professional manner Identify and troubleshoot technical issues, escalating complex problems to appropriate teams (in R&D) Collaborate with development teams to resolve issues and implement solutions Continuously learn about our products Requirements Excellent English communication skills: verbal, written, and reading is a MUST Knowledge of CSS, HTML, and JavaScript is a MUST Previous experience in customer service, technical support, or a related field is an ADVANTAGE Knowledge of Shopify is an ADVANTAGE Experience with Zendesk is an ADVANTAGE Excellent problem-solving skills Strong attention to detail and ability to manage multiple tasks simultaneously Benefits • Fully remote, long-term opportunity • Work directly with US-based teams • Stable full-time schedule • Clear processes and structured work • Opportunity to grow into higher-level roles
What you'll do
- Answer support tickets and guide customers through the platform.
- Respond to customer inquiries and resolve issues via email (Zendesk) in a timely and professional manner.
- Identify and troubleshoot technical issues, escalating complex problems to appropriate teams (in R&D).
- Collaborate with development teams to resolve issues and implement solutions.
- Continuously learn about our products.
What they require
- OPEN TO FRESH GRADUATES
- Excellent English communication skills: verbal, written, and reading is a MUST.
- Knowledge of CSS, HTML, and JavaScript is a MUST.
- Preferred: Previous experience in customer service, technical support, or a related field is an ADVANTAGE.
- Preferred: Knowledge of Shopify is an ADVANTAGE.
- Preferred: Experience with Zendesk is an ADVANTAGE.
- Excellent problem-solving skills.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
Benefits
- Fully remote, long-term opportunity.
- Work directly with US-based teams.
- Stable full-time schedule.
- Clear processes and structured work.
- Opportunity to grow into higher-level roles.
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines.