Product Support Specialist I
- Role
- Support
- Employment
- Full-time
Open to US only. Set where you work from to check your eligibility.
No BS summary
Product support/customer service specialist for Houzz Pro SaaS users across the U.S. and Canada. Must be a permanent resident in one of the listed U.S. states and work 8:30 AM–5:00 PM Pacific Time. Needs strong customer-service orientation and tech-savviness.
About the Role To be eligible for this position, you must be a permanentresident in one of the following states: AZ, AR, CA, CO, FL, GA, IN, IA, KY, MD, MI, MN, MO, NE, NV, NJ, NC, OH, OK, OR, PA, SC, TN, TX, UT, or WA. Houzz is looking for talented Product Support Specialists to join our team. As a Product Support Specialist Level I, you will be part of a team that provides exceptional customer service for Houzz professionals across the U.S. and Canada. Your job is to field inbound messages and calls from accounts enrolled in our Flex, Starter, Essential, Pro, Premium, Custom, or Ultimate Houzz Pro programs. During these interactions, you will be responsible for assisting with SaaS questions related to a professional’s software solution and/or subscription questions. You will also work with our advertising professionals to assist with subscription questions, and marketing advice, and help with managing their personalized ad campaigns, and their Houzz profile. The ideal candidate has a pleasant, business-oriented personality, is a hard worker, reliable, and very tech-savvy. You must be relationship-oriented and put a high value on customer service. You thrive in a fun and competitive, yet team-oriented environment that is consistently experiencing change and new challenges as we elevate our customer experience and software engagement. The required shift time for this role will be 8:30 AM - 5:00 PM Pacific Time.
What you'll do
- Field inbound messages and calls from accounts enrolled in Houzz Pro programs.
- Assist with SaaS questions related to a professional’s software solution and/or subscription questions.
- Work with advertising professionals to assist with subscription questions, marketing advice, personalized ad campaigns, and Houzz profile management.
- Provide exceptional customer service for Houzz professionals across the U.S. and Canada.
What they require
- To be eligible for this position, you must be a permanent resident in one of the following states: AZ, AR, CA, CO, FL, GA, IN, IA, KY, MD, MI, MN, MO, NE, NV, NJ, NC, OH, OK, OR, PA, SC, TN, TX, UT, or WA.
- The ideal candidate has a pleasant, business-oriented personality, is a hard worker, reliable, and very tech-savvy.
- You must be relationship-oriented and put a high value on customer service.
- You thrive in a fun and competitive, yet team-oriented environment that is consistently experiencing change and new challenges.
- The required shift time for this role will be 8:30 AM - 5:00 PM Pacific Time.
Benefits
- Paid Time Off (PTO)
- Home internet stipend
- Medical, dental, and vision benefits
- Maternity/paternity leave program
- Employee Assistance Program (EAP)
- Professional Development Reimbursement Program
- 401(k) retirement savings plans (Pre-Tax and Roth)
- Flexible Spending Accounts (FSA) - Medical & Dependent Care
- Health Savings Account (HSA) with company contribution
- Healthy at Houzz program
Houzz is the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Houzz Pro provides home industry professionals with a business management and marketing SaaS solution.