Product Manager — Services
- Role
- Product
- Employment
- Full-time
- Company size
- Enterprise
Open to CA only. Set where you work from to check your eligibility.
No BS summary
Product Manager for AI customer-experience tools, owning AI services, Desktop Intercept, and integrations. Full-time remote role tied to Canada/Toronto.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Product Manager- Services to join our team. This role is a full-time and fully remote opportunity!
We’re looking for a Product Manager who ships with enough craft and intent that the work stands apart in a category where everyone launches at the same height. Builds with excellence, moves fast, and doesn’t treat the two as a tradeoff. The work: We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982. This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds. The role: You’re one of two PMs reporting to the VP, Product Management. You own the platform behind the product — the AI services, Desktop Intercept, and Integrations that power every surface an agent or supervisor sees. Your counterpart, PM – Workspace, owns the Agent UI, Control UI, and Active Listening UX on top of what you build. You partner constantly; you own different halves of the same product.
What you'll do
- Own the platform behind the product — the AI services, Desktop Intercept, and Integrations that power every surface an agent or supervisor sees.
- Partner constantly with the PM – Workspace, who owns the Agent UI, Control UI, and Active Listening UX on top of what you build.
- Build the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for enterprise brands and their customers.
- Ship products into thousands of live enterprise deployments.
What they require
- Product Manager who ships with enough craft and intent that the work stands apart.
- Builds with excellence, moves fast, and doesn’t treat the two as a tradeoff.
Benefits
- Full-time and fully remote opportunity.
- TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.