Product Expert - Health Data
- Role
- Product
- Employment
- Full-time
- Company size
- Enterprise
Open to US only. Set where you work from to check your eligibility.
No BS summary
Post-sales product specialist for Veeva Compass supporting Patient, Prescriber, and National customers. Must know data and data workflows for life-sciences commercialization and be customer-facing for onboarding, training, investigations, and value creation. Remote (Work Anywhere) with primary customer success/product influence responsibilities.
Core skills
Required skills
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role As a Product Expert for Veeva Compass, you will be the primary relationship owner and support champion for a group of Compass Patient, Prescriber, and National customers. Sitting in this post-sales support role, you will be responsible for customer onboarding and training on the Compass UI, data ingest, data and core deliverables, fielding customer inquiries and data investigations, new release announcements and education, and ongoing customer value creation using the suite Compass products to maximize customer success.
Additionally, you will bring the voice of the customer to influence the Compass product roadmap. Product Experts are a lead voice in our online communities, customer meetings, in-person events, and are responsible for creating resources for both internal and external teams to realize the value of the innovation within our products.
This is a great opportunity for someone who is knowledgeable and passionate about data to support commercialization in life sciences and is excited about working closely with customers to help make them successful.
What you'll do
- Be the primary relationship owner and support champion for a group of Compass Patient, Prescriber, and National customers.
- Customer onboarding and training on the Compass UI, data ingest, data and core deliverables.
- Field customer inquiries and perform data investigations.
- Announce and educate customers on new releases.
- Drive ongoing customer value creation using the suite of Compass products to maximize customer success.
- Bring the voice of the customer to influence the Compass product roadmap.
- Act as a lead voice in online communities, customer meetings, and in-person events.
- Create resources for internal and external teams to realize product innovation value.
What they require
- Knowledgeable and passionate about data to support commercialization in life sciences.
- Experience working closely with customers to help make them successful.
Benefits
- Work Anywhere (flexibility to work from home or in the office).
- Equal opportunity employer and accommodation contact (talent_accommodations@veeva.com).
Veeva Systems is building the industry cloud for Life Sciences to help companies work in a more efficient and connected way. Veeva Business Consulting focuses on making the life sciences industry more efficient and effective through software, data, and consulting working together.
What people say about this company
3.5/ 5
- Employees appreciate the company's focus on the life sciences industry and its mission.
- Many reviews mention a collaborative and supportive work culture.
- Some employees report issues with management and communication.