Harris
Principal Service Delivery Manager
RemotePhilippines only
- Role
- Project Management
- Experience
- Principal
- Employment
- Full-time
Salary not disclosed
Check eligibility
Open to PH only. Set where you work from to check your eligibility.
No BS summary
Principal-level Service Delivery Manager based in the Philippines responsible for managing technology client relationships, hosting operations, KPI/SLA reporting and escalations. Owns client hosting issues, environmental change control, and performance monitoring; manages hosting profit margin and multiple internal workstreams. Remote - Philippines.
What you'll do
- Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives
- Owns all client hosting issues and ensures they are satisfactorily resolved
- Delivers regular program status updates and performance reporting
- Owns all collaboration to ensure internal groups and business partners are delivering successfully; Technology escalation point for our clients
- Manages our hosting profit margin and continuously strives to maximize; manages client delivery expectations and environmental change control
What they require
- Based in the Philippines (job location country specified)
- Experience managing technology client relationships, KPI/SLA reporting, and executive communications
- Experience in hosting operations, environmental change control, performance monitoring and managing multiple internal workstreams
Benefits
- Competitive compensation and benefits package
- Flexibility
- Opportunities to learn and grow skills
- Supportive, award‑winning culture
- Long-term stability as part of Constellation Software Inc.
capital city of the U.S. state of Pennsylvania and seat of Dauphin County
What people say about this company
3.6/ 5
Salary not disclosed