Principal Product Manager, Investigations

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! As the Principal Product Manager, Investigations, you will define and drive the AI-forward product strategy for SpyCloud's investigations capabilities. You will enable security teams, fraud analysts, investigators, and threat intelligence professionals to uncover, understand, and act on cybercriminal activity using intelligent, automated, and scalable workflows. Reporting to the Director of Product, Enterprise & Investigations, you will own a strategic product portfolio that transforms complex cybercrime data into AI-powered investigative insights and decision-making tools. This is a highly cross-functional leadership role requiring close partnership with Engineering, Design, Data Science, Threat Intelligence, Go-to-Market teams, Customer Success, and Sales. You will balance long-term product vision with customer needs, market opportunities, and business priorities while delivering innovative, AI-driven capabilities that help customers investigate threats faster, reduce manual effort, and make more informed security decisions. What You'll Do: Own the product vision, strategy, and roadmap for SpyCloud's AI-powered Investigations product portfolio. Identify and drive opportunities to embed AI, machine learning, and automation into investigative workflows. Develop a deep understanding of customer investigative workflows, threat intelligence use cases, and evolving cybercrime trends. Translate customer problems, market opportunities, and business objectives into clear product requirements and prioritized roadmaps. Lead product discovery through customer interviews, usability research, competitive analysis, and market validation, with a focus on AI-enabled solutions. Partner closely with Engineering, Design, and Data Science throughout the product development lifecycle to deliver intelligent, high-impact capabilities. Define success metrics and leverage product analytics, model performance data, and customer feedback to continuously improve the product. Collaborate with SpyCloud Labs and Investigations teams to operationalize SpyCloud's unique cybercrime data, analytics, and AI models into customer-facing capabilities. Partner with Sales, Product Marketing, Customer Success, and Solutions Engineering to ensure successful product launches and customer adoption of AI-driven features. Serve as the product subject matter expert for investigations and AI capabilities with customers, prospects, analysts, and internal stakeholders. Balance customer requests, technical investments, and strategic AI initiatives while making data-driven prioritization decisions. Mentor other product managers in AI product strategy, roadmap planning, and modern product management best practices. Stay on the leading edge of AI, cybersecurity, fraud, identity, threat intelligence, and digital investigations trends to identify emerging opportunities. Be responsible for advancing and maintaining portfolio cohesion across graphical and programmatic (MCP, API, A2A) interfaces. Requirements: Educational Background: Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related discipline, or equivalent practical experience. Professional Experience: 5+ years of product management experience, including ownership of enterprise SaaS products. 5+ years of cyber threat intelligence experience, using OSINT and darknet data to investigate and respond to cybersecurity incidents. Demonstrated experience leading product strategy and roadmap development for complex technical platforms. Product launch and evangelism experience in leadership role alongside GTM. Experience building products for cybersecurity, fraud prevention, digital identity, threat intelligence, investigations, or adjacent security domains. Experience delivering AI/ML-powered products or features, including working with data science teams and model-driven capabilities. Proven success partnering with engineering and data science organizations to deliver customer-centric products from concept through launch. Experience working directly with enterprise and government customers to understand workflows and validate product direction. Strong track record influencing executive stakeholders and driving cross-functional alignment without direct authority. Technical Proficiency: Working knowledge of cybersecurity concepts, digital investigations, identity intelligence, or threat intelligence platforms is required. Experience with cybercrime investigations, digital forensics, fraud operations, or security operations center (SOC) workflows. Hands-on experience applying AI or machine learning to investigative, security, or analytics workflows. Knowledge of identity security, account takeover, malware ecosystems, credential theft, or criminal underground marketplaces. Working knowledge of APIs, MCPs, data platforms, search technologies, analytics, and AI-assisted workflows. Strong understanding of enterprise SaaS architecture and modern software development practices. Experience using product management and collaboration tools such as Jira, Confluence, Productboard, Figma, or similar platforms. Ability to interpret product analytics, model performance data, and customer usage data to guide investment decisions. Skills: Exceptional strategic thinking with the ability to translate vision into executable, AI-enabled roadmaps. Outstanding written and verbal communication skills with executive-level presentation capabilities. Strong analytical and problem-solving skills with a customer-first mindset. Ability to navigate ambiguity and make informed prioritization decisions in a fast-paced, innovation-driven environment. Excellent collaboration and stakeholder management skills across technical, data science, and business organizations. Demonstrated leadership, influence, and mentoring capabilities. Strong familiarity with AI/ML technology concepts, including model lifecycle, data pipelines, and evaluation metrics. Work Environment: Ability to work effectively in a remote-first, highly collaborative environment. Occasional travel for customer meetings, industry events, and internal planning sessions. Clearance Currently holds or is capable of obtaining top secret security clearance from the US federal government Nice to Have: Strong familiarity with AI/ML technology concepts, including model lifecycle, data pipelines, and evaluation metrics. Background working with enterprise security practitioners, fraud teams, or intelligence analysts. Experience bringing AI-driven platform capabilities from concept through successful market adoption. Familiarity with generative AI, LLMs, or AI-assisted user experiences in enterprise products. Base Salary Range: $162,000 – $210,000 The salary range reflects the expected base compensation for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting. U.S.-Based Benefits + Perks (for Full Time Employees): At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes: 401(k) with Employer Contribution Health, Vision, and Dental Insurance Health Savings Account (HSA) available with Employer Contribution Employer Paid Life, Short-term, and Long-term Disability Insurance Generous PTO Plan and 16 paid holidays per year U.K.-Based Benefits + Perks (for Full Time Employees): Retirement Savings Plan with Employer Contribution Employer Provided Private Health Insurance and Healthcare Cashplan Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection Employee Assistance Program 25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays About SpyCloud: SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now. To learn more and see insights on your company's exposed data, visit spycloud.com . Our Mission: Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information. Who We Are: SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations. If you need assistance or accommodation due to a disability, you may contact us. Our Culture: Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in. SpyCloud’s Recruitment Policy: We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com . Compensation Transparency Policy: At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters. Learn more and apply: SpyCloud Careers SpyCloud is not sponsoring visas at this time. For applicants residing in California, please click here to read SpyCloud's CCPA Notice. For applicants residing in the UK, please click here to read SpyCloud's Employee Privacy Notice.